Manager - Workforce Management

Job Description

The purpose of this role is to assess, analyze, manage, optimize and report the available capacity across these units at all times, planning on future capacity based on the forecasted demand, monitor and assess the capability and allocation of resources as per the required skills to existing and future teams / squads. All scope and activities pertain to third party contractual staff hired from agencies (unless clearly specified). This role will work closely with Procurement, HR, PMO, Finance and respective stakeholders in order to summarize, visualize, present and maintain resources data, as well as making appropriate recommendations for improvement. The person will also work closely with technology leadership, chapters and delivery teams to support forecasting, performance analysis, and strategic workforce planning. This is a team manager role; the person is responsible for managing team performance, day to day operations, set priorities based on management decisions and direction and resolve issues and challenges.

Key Responsibilities:

• Partner with engineering and product leaders to understand hiring needs and define technical role requirements
• Screen resumes, conduct initial interviews, and assess technical and cultural fit of candidates.
• Coordinate technical assessments, code tests, and interview schedules with internal stakeholders.
• Provide a seamless and high-touch candidate experience from sourcing through offer stage.
• Maintain accurate records and data and recruitment dashboards
• Monitor recruiting metrics to evaluate effectiveness and recommend process improvements.
• Stay updated on industry trends, salary benchmarks, and tech stack shifts to advise hiring managers and influence recruiting strategies. Respond to queries from our third party providers (vendors) and internal stakeholders with regards to operations
• Apply analytical models to enhance forecasting accuracy and making appropriate recommendations for improvement.
• Develop and maintain workforce forecasts based on project timelines, historical data, and business priorities.
• Create and manage technology team schedules to ensure adequate coverage for operational and project-based activities.
• Monitor and analyze workforce performance metrics such as utilization, productivity, adherence, and capacity.
• Provide real-time and long-term resource planning insights to technology managers and stakeholders.
• Contribute to continuous improvement of WFM tools, processes, and practices in the tech environment.
• Analyze and evaluate workforce metrics to improve capacity planning and utilization.
• Gather data, root cause analysis and performance trending in order to identify appropriate process control changes.
• Distribute accurate daily, weekly, monthly updates of capacity target goals and metrics including empirical analysis.
  
  

• 10-15 years of experience in staffing, recruiting, workforce management, HR, talent acquisition. At least 5 years of team leadership and people management experience
• Experience in working with financial services or regulated industries, serving internal or external stakeholders
• Working with geographically distributed teams
• University degree, or equivalent work experience required and banking qualifications.
• Proficient in workforce management systems (e.g., Oracle HRMS).
• Strong MS Excel and data analysis skills; experience with dashboards is a plus.
• Ability to translate customer demand into capacity / staffing requirements.
• Alignment operations partners to optimize resource acquisition / utilization strategy.
• Understanding of project lifecycle management, agile resource planning and organization structures.
• Ability to work in highly ambiguous environments and build solutions that flex with the business needs and ultimately scale.
• Exceptional analytical skills, comfortable working with large amounts of data and communicating data findings, experience establishing and tracking program metrics.
• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring supply and demand requirements are always met.