Manager Wholesale Voice Roaming And Messaging

Please note: As part of the application process, you will be invited to complete a competency-based interview assessment. Completion of this assessment is required for your application to progress. The assessment is not time-bound, so please set aside sufficient uninterrupted time to complete it thoughtfully. When responding, use specific examples from your current or previous work experience that best demonstrate your experience and capabilities 

Key Accountabilities for the role

1.Own Commercial & P&L Performance
Drive revenue, margin, cost and quality KPIs across the wholesale roaming business. Improve profitability through effective commercial management, competitive agreements and cost optimisation. 

2. Manage the Global Roaming Portfolio
Manage a global portfolio of approximately 250 Preferred Roaming Agreements, ensuring strong commercial performance, service quality and effective management of international roaming partnerships. 

3. Lead Commercial Negotiations
Independently lead complex, high-value commercial negotiations, business cases and roaming agreements with international partners, securing competitive terms and sustainable commercial value. 

4. Drive Growth & New Business Opportunities
Identify and develop new revenue and margin opportunities across roaming and evolving mobility services, including VoLTE, global travel eSIM, 5G, M2M and IoT, translating market opportunities into viable commercial propositions. 

5. Own the End-to-End Roaming Business Cycle
Manage the roaming business lifecycle from opportunity identification, business-case approval and contracting through network interconnection, testing, service launch, billing and ongoing commercial and operational performance. 

6. Manage Strategic Global Partnerships
Build and manage senior commercial relationships across the global mobility ecosystem, including MNOs such as Vodafone Group and Orange Group; MVNOs such as Virgin and Lycamobile; MVNEs such as Transatel and Webbing; messaging aggregators such as Twilio and GMS; wholesale voice carriers such as BICS and Tata Communications; and cloud/OTT providers such as Microsoft and Google. Drive partner performance, commercial cooperation and new business opportunities, and represent EITC at key international wholesale forums such as ITW, WAS, PTC and Capacity

7. Use Data to Optimise Business Performance
Analyse roaming traffic, revenue, profitability, market trends, partner performance and Steering of Roaming effectiveness to support commercial decisions, forecasting and performance optimisation. Leverage wholesale platforms such as CSG, Mobileum, Syniverse and Nextgen to support business management and analysis. 

8. Drive Operational Excellence, Governance & Compliance
Work closely with Network, Finance, Legal and other stakeholders to maintain roaming service quality, business continuity and deal fulfilment. Ensure adherence to applicable risk-management, governance, compliance and internal-control requirements.

Qualifications & Experience 

• Bachelor’s degree in business administration, Marketing, Engineering, or a related discipline. Equivalent relevant professional experience may be considered.
• Fluent English with strong written and verbal communication skills.
• 5 to 7 years of relevant experience in Wholesale Mobility, with strong exposure to international roaming.
• Strong commercial and technical understanding of Wholesale Roaming and mobility services, including VoLTE, Steering of Roaming, global travel eSIM, 5G, M2M and IoT.
• Proven ability to identify and develop new business, revenue and margin growth opportunities.
• Strong commercial negotiation experience, including exposure to roaming agreements, pricing, business cases and commercial terms.
• Experience managing strategic relationships with MNOs, MVNOs, MVNEs and international roaming partners.
• Strong analytical capability across traffic, revenue, profitability, roaming steering and partner performance, with the ability to translate data into commercial decisions.
• Experience with wholesale business-management platforms such as CSG, Mobileum, Syniverse and Nextgen.
• Strong stakeholder management, presentation and commercial communication skills, with experience working across commercial, technical, finance, legal and operational teams