Manager - Spa - Jumeirah Zabeel Saray

About Jumeirah & the Hotel

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. 

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Zabeel Saray is a luxurious beachside resort located on the West Crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is inspired by the ancient palaces of the Ottoman Era and features hand-painted finishings, artworks and stunning murals influenced by the Golden Age of the Ottoman Empire. The resort features 405 rooms and suites, 38 Royal Villas, and the award-winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East. Amenities include Sinbad’s Kids Club with a splash park, the entertainment venue Zabeel Theatre, motorised and non-motorised water sports by the pristine private beach, and a curated selection of eleven distinct restaurants & lounges, offering a myriad of culinary experiences.

About the Job

An exciting opportunity has arisen for an experienced Manager to join the Talise Spa team in Jumeirah Zabeel Saray. Your key responsibilities will include:

• Manage daily spa operations, ensure facilities operate according to standards, shifts are arranged efficiently, and guest administration is accurate.
• Ensure the guest experience aligns with Jumeirah's luxury standards, overseeing safety measures, and maintaining guest confidentiality.
• Act as the primary contact for Dignitaries, VIP, and VVIP guests, coordinating their spa experience and ensuring exceptional hospitality.
• Handle guest interactions with professionalism, accommodating special requests, addressing concerns promptly, and ensuring guest satisfaction.
• Contribute strategies for enhancing spa, fitness, and membership offerings, develop professional and retail product programs, and actively promote membership sales.
• Implement and monitor up-selling strategies to maximize operational revenue from spa and wellness programs.
• Ensure compliance with legislation governing spa operations, maintaining high standards of service while adhering to regulations.
• Manage spa staff schedules, complete payroll records, conduct training, coaching, and mentoring sessions, and ensure colleague files are updated.
• Control inventory, storage, and departmental assets, conduct inventories, and ensure proper management of operational costs.
• Hold regular departmental meetings, keep all information materials and training materials up to date, liaise with maintenance for facility issues, and manage spa-related purchase orders and expenses.

About You

The ideal candidate for this position will have the following qualifications, experience, and skills:

• 5 years’ experience or more in Spa management work, within luxury hospitality or luxury customer service.
• Experience working with cutting edge technology within the wellness industry.
• Certification in Spa Management (Desirable)
• A Bachelor’s Degree in Hospitality or any other relevant field 
• Certification in Spa courses 
• Software competencies – Microsoft Office programs (Intermediate)
• Opera and Book 4 time (Intermediate)
• Yield Management (Advanced)
• Problem solving
• Leadership and team management skills
• Creative
• Project Management Skills 
• Detail orientated

About the Benefits

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry