Manager Service Design And Process Re-engineering

About Us

JOB DESCRIPTION

Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.

Our EVP

At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.

Role Purpose

Execute service design and process reengineering initiatives within the Service Design & Process Reengineering team. Responsible for mapping, analysing, and redesigning payment operations processes to deliver measurable improvements in efficiency, customer experience, and regulatory compliance, while supporting automation enablement and lean operating model design.

Responsibilities

Key Responsibilities

• Map and document customer‑facing and internal operational processes using service design methodologies and human‑centred design principles
• Conduct detailed analysis of payment journeys across acquiring and issuing to identify pain points, inefficiencies, and automation opportunities
• Design and document target‑state processes that embed risk, control, and regulatory requirements aligned to scheme rules
• Develop and maintain service blueprints, process maps, and standard operating procedures for assigned workflows
• Support RPA and automation initiatives by identifying and documenting process candidates for technology‑enabled transformation
• Contribute to lean operating model design that supports growth, scalability, and volume expansion
• Facilitate workshops with Operations, Technology, and Risk stakeholders to gather requirements and validate proposed designs
• Track and report on process improvement outcomes including turnaround times, exception rates, and efficiency gains
  
  

• 5+ years in service design, process improvement, or business process reengineering within financial services or payments
• Hands‑on experience with process mapping, service blueprinting, and documentation tools (e.g., Visio, Miro, Figma)
• Understanding of payment operations (acquiring, issuing, settlement) and associated regulatory environments
• Familiarity with Lean, Six Sigma, or equivalent process improvement frameworks; certification a plus
• Exposure to automation and RPA concepts with the ability to identify process candidates for technology solutions
  
  

• Strong analytical and problem‑solving skills with attention to detail
• Clear visual communication and ability to translate complex processes into actionable designs
• Collaborative and comfortable facilitating cross‑functional workshops
• Customer‑centric mindset with empathy for merchant, partner, and cardholder experiences
• Detail‑oriented with strong documentation standards and a continuous improvement mindset