Manager - Revenue Operations

RESPONSIBILITIES

• Manage and administer Khazna's CRM and commercial systems, ensuring they support business operations effectively.


• Configure and maintain CRM structures, including opportunity stages, deal types, products, pricing fields, workflows, and reporting frameworks.


• Oversee pipeline governance by monitoring opportunity progression, pipeline health, forecast accuracy, and stage-gate compliance.


• Conduct regular pipeline review meetings with Sales and Commercial teams to identify risks, slippage, and forecast changes.


• Develop and maintain commercial dashboards, KPI reports, forecasting reports, and executive reporting packs.


• Establish and enforce commercial data governance standards, ensuring data accuracy, completeness, consistency, and audit readiness.


• Monitor data quality through compliance tracking, scorecards, and reporting accuracy measures.


• Support integration of CRM with Finance, ERP, contract management, pricing, and business intelligence systems to enable end-to-end commercial visibility.


• Drive process standardization, workflow automation, and continuous improvement to enhance operational efficiency, reporting, and system scalability.


• Partner with cross-functional teams to improve CRM adoption through training, user support, change management, and alignment of commercial reporting and governance.

QUALIFICATIONS

• Bachelor's degree in Business Administration, Information Systems, Finance, Operations, or a related field.


• 6–8 years of experience in revenue operations, sales operations, CRM management, commercial operations, or business operations.


• Experience in data centers, telecommunications, infrastructure, technology, or similar industries is preferred.


• Strong expertise in CRM administration, commercial systems management, pipeline governance, and forecasting.


• Proficiency in commercial reporting, dashboard development, data governance, and reporting controls.


• Skilled in process optimization, workflow management, stakeholder coordination, and user support.


• Advanced analytical, problem-solving, communication, organizational, and reporting skills, including proficiency in Excel and Power BI.


• Demonstrates key competencies in operational excellence, analytical thinking, attention to detail, planning, collaboration, continuous improvement, and stakeholder management.