Manager Mortgage Credit Risk UAE National

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.

Job Purpose

• The role of the Job Holder is to manage a team of underwriters and take key decisions related to individual applications of Customers applying for Retail Banking product of Mortgage, as defined in the Retail Credit Policy of the Bank.
• Credit decisions are taken by the job holder on high value transactions as well as deviations, as per the delegation matrix of the Bank. The individual will have up to AED 10 mill of Credit delegation for Mortgage cases.
  
  

• Decision high value transactions and escalations from the team in compliance with the Retail Credit Policy of the Bank.
• Decision deviations to the Credit Policy as per the defined deviations matrix of the Bank.
• Evaluate and escalate cases to the proper authority as defined in the Credit Policy of the Retail Banking PPGs.
• To guide, monitor, train and manage the underwriting team for the respective product. To ensure that the team takes decisions as per the laid down criteria of the Bank.
• Ensure that the risk-based underwriting principles are being strictly followed by credit officers & Team Leader formulating credit decision
• Zero error & no-rework across Consumer Credit Appraisal
• Cross training of all Team Leaders and Credit Officers on Self-Employed Cases (Succession Planning)
• Maintain constant high credit quality. Manage the Mortgage team for improving Retail Credit decision making / underwriting effectiveness, increase operational efficiency, optimizing resource utilization and capacity planning, increasing productivity, increasing customer lifetime value throughout retail banking group by way of continuous process improvements, re-engineering and major systems-based break-through in credit related areas.
• Ensuring quality service to internal/external customers through adherence to agreed SLAs for processing cases. Adequate market knowledge of UAE property market.
• To assist HORR in identifying and controlling the degree of risk and policy deviations by providing timely and accurate Credit parameters
• Supporting all direct reporting staff in providing workable solutions for problems arising in day-to-day situations
• Check and decision daily transactions efficiently within the approved policy and procedure and in accordance with the approved level of authorities.
• Ensure completion of cases within prescribed TAT and full adherence to SLA with Business Group
• Work closely with all Sales Channels to review reject and decline cases and identify areas of improvement, thus improving overall approval rate
• Adherence to Operational Risk Guidelines
• Full Compliance to all relevant policies and procedures governing Risk-based underwriting & ensure a minimum SATSIFACTORY INTERNAL AUDIT Rating. NO Adverse audit findings with HIGH-RISK Impact
• Resolution of all audit findings within prescribed timeframe
• Regular Meeting with Team Leader and Credit Officers to discuss work issues & other important relevant matters
• Goals & Key Performance Indicators are clearly explained & well understood across Consumer Credit Appraisal. Conduct performance appraisal of team leaders, at least 2x a year
• Objective assessment of training needs of Team Leaders & Credit Officers to further enhance job performance & recommendation of appropriate interventions including formal training, whenever necessary
• Allocate work/ supervises develops and conducts the appraisal review of junior levels staff to enhance their capabilities and ensure the effectiveness of their performance
• Effective implementation of productivity and performance management
• Monthly assessment/ monitoring of the direct reports
  
  

• 6 to 8 years solid Banking Experience including supervisory responsibilities, with at least 5 years in Retail Underwriting
• Written and spoken English – Arabic preferred
• Good understanding of banking operations, Bank policies, procedures, guidelines, statutory requirements, market conditions.
• Extensive experience in Financial Analysis
• Must have had decision authority on auto/ personal credit/ mortgage and Islamic Banking Credit (Murabaha/ Ijarah)