Manager In-Flight Connectivity

Job Purpose

The Engineering Projects section specialises in evaluating, specifying and negotiating new and used aircraft acquisitions. We oversee the entire process from initial evaluation and assembly inspection to final delivery and acceptance.

We develop detailed specifications for aircraft new system installations, including Passenger Entertainment and Connectivity Services (IFE) and Cabin Interiors. Our team ensures that all regulatory requirements, safety standards, functionality, and maintainability are met for each aircrafts entry into service.

As the Manager In-Flight Connectivity, you will be responsible for shaping and delivering the EK connectivity strategy, ensuring seamless customer experiences through advanced technology and reliable connectivity solutions. Manage the connectivity programs, supplier relationships, and customer-facing initiatives while ensuring technical and commercial success.

• Develop and implement the Emirates connectivity product strategy, roadmap, and service offerings, ensuring market leadership. Define and secure the end-to-end customer value proposition for connectivity, including business models and monetisation strategies. Ensure developments and transformation plans are in accordance with and, where appropriate, consulted with the Telecommunications and Digital Regulatory Authority (TDRA) regulations. Drive operational efficiency through strategic planning and execution.
• Identify and engage suppliers and service partners, supporting strategic make/buy/partner decisions. Manage connectivity programs from contract signature through deployment and in-service execution, ensuring end-user satisfaction and fulfilment of supplier and service provider contractual obligations. Engage with Procurement and Finance to oversee contracts, vendor negotiations, and cost optimisation.
• Manage relationships with connectivity vendors and technology providers, ensuring Service Level Agreements (SLAs) are met. Manage and drive suppliers, ensuring accountability and protecting the airlines best interests. Define and manage SLAs with connectivity service providers. Act as the central point of contact for escalations in case of issues. Drive initiatives aimed at improving customer satisfaction and influencing the connectivity supplier and service provider landscape.
• Collaborate with Engineering stakeholders and supplier management to ensure seamless system installations and maintenance strategies. Partner with Service Delivery to enhance passenger engagement with connectivity solutions. Collaborate with IT to manage cybersecurity, software upgrades, and digital user experience enhancements.
• Ensure robust financial planning adherence, including comprehensive Risks and Opportunities (R&O) management, diligent budget oversight, and ongoing financial monitoring. This involves regularly reviewing financial performance against forecasts, implementing corrective actions as needed, and fostering transparency to support informed decision-making and implementing solid governance.
• Manage and mentor a team of engineers, fostering a culture of collaboration, innovation, and technical excellence. Provide structured training, career development, and performance management to enhance team capabilities.
• Responsible for staying informed on the latest technical developments, fleet advancements, and emerging connectivity technologies. Explore opportunities to improve productivity for flight crew, maintenance personnel, and cabin crew through digital innovations. Lead initiatives integrating wireless technology, electronic communication protocols, and next-gen passenger connectivity solutions.
• Lead the incorporation of artificial intelligence (AI) and machine learning (ML) into connectivity frameworks, ensuring enhanced efficiency, automation, and predictive analytics in network management. Work closely with cross-functional teams to enhance AI literacy, ensuring that employees and stakeholders understand and effectively leverage AI-powered connectivity solutions.
  
  

Qualification

To be considered for this role, you must meet the below requirements:

• Degree in related field.
• Project Management Professional (PMP) certification preferred.
• 10+ years of experience in projects, including connectivity and technology management, with experience at a senior position in project execution or management.
• Experience in operations management for connectivity and/or digital platforms/software.
  
  

You Will Have An Edge If You Have

• Deep understanding of the connectivity ecosystem, including emerging new players and solutions.
• Comprehensive understanding of the airline business and operations.
• Strong business acumen and customer-focused mindset, with demonstrated achievements in:
• Establishing new connectivity-related business models and customer value propositions.
• End-to-end management of connectivity programs.
• Excellent written and verbal communication skills, with the ability to influence stakeholders effectively.
• Demonstrated senior-level experience in establishing and leading high-performing teams in customer-facing roles.
• Strong expertise in system integration, vendor management, and commercial negotiations.
  

Salary & benefits

Join us in a management role and enjoy an attractive tax-free salary.

On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers

---