Manager Customer Registration

Job Description

Oversees customer and POS registration TDRA policies implementation and other projects assigned by management and ensure all policies, procedures, processes are in place to meet the TDRA mandate. Monitors operational efficiency, TDRA Compliance and recommends appropriate enhancements to ensure quality and consistency of output for mobile and POS registration requirements. Develop and drive the Mobile registration overall digital transformation strategy and roadmap.

Responsibilities

• Lead the development and implementation of regulations and system updates to meet TDRA mobile registration policy requirements.
• Effectively communicate TDRA mobile registration policies throughout the organization to ensure compliance at all sales points.
• Design and deliver training programs on TDRA RRMC 2.1 policies and exceptions for sales agents, in collaboration with relevant teams.
• Analyze issues, create corrective plans, and coordinate with TDRA and authorities to prevent violations.
• Manage daily registration issues and complaints from sales points, contact centers, and social media, ensuring timely resolution.
• Maintain high service quality by enforcing customer data standards, resolving quality issues, and suggesting system improvements.
• Prepare and submit reports to TDRA and security agencies, ensuring compliance and accuracy.
• Investigate and respond to all public prosecution letters related to mobile registration, representing Etisalat as needed.
• Direct TDRA POS Registration projects, working with teams to maintain system controls.
• Organize customer registration support processes to improve satisfaction.
• Review regulatory registration effectiveness and recommended improvements.
• Improve customer registration experience, expand renewal channels, and secure approvals for digital initiatives.
• Oversee the rollout of new digital tools and processes to boost efficiency and service quality.
• Enhance registration processes with digital technology for a seamless, user-friendly customer experience and increased competitiveness.
  
  

• Bachelor’s degree in a relevant field.
• A minimum of 10 years of related experience.