Manager - Credit Controller

The Manager – Credit Controller manages the collection of commercial customer receivables (B2B & B2C), ensures accurate recording of incoming payments, and controls credit extension. Reporting to the Director of Finance, the role focuses on optimizing cash flow by managing the end-to-end billing and collection process while maintaining compliance with financial regulations.

Responsibilities will Include:

• Ensure all sales invoices are error-free, booked in the correct month, and delivered promptly via portals or manual submission with required acknowledgments.
• Track and reconcile manual cash receipt books and monitor billing for intercompany payments.
• Maintain rigorous follow-up with customers to meet monthly collection targets and minimize DSO.
• Categorize customers by payment performance (A, B, C) and apply specific strategies for each group.
• Conduct monthly meetings with Sales to resolve payment delays and recommend service stoppages where necessary.
• Manage bounced cheques and provide approved payment plans for extreme cases.
• Monitor the Aging Report and provide regular commercial profitability analysis and AR reporting packs to management.
• Coordinate with the legal team regarding difficult non-paying customers and provide necessary documentation.
• Support financial systems including SAP FICO and the Pulse automated CRM.

Requirements:

• Bachelors degree in Business Administration, Finance, Accounting, or Economics. Must be CA/ACCA qualified.
• 6 to 7 years of professional experience in accounts receivable and credit control.
• 5+ years of experience in a management or supervisory role is preferred.
• Technical proficiency in SAP FICO and Microsoft Excel.
• Strong analytical, problem-solving, and interpersonal communication skills.
• Ability to manage multiple tasks effectively with high attention to detail and accuracy.
• Experience in communicating with diverse stakeholders including customers, lawyers, and auditors.