Oversee the daily operations and maintenance of business applications, ensuring system stability and performance
Manage the configuration, deployment, and integration of applications within the organizations IT infrastructure
Lead and participate in projects related to the implementation, upgrade, and enhancement of business applications
Collaborate with project teams, business analysts, and developers to define project requirements, timelines, and deliverables
Provide expert-level technical support and troubleshooting for complex issues, including application errors, data integration problems, and performance concerns
Develop and maintain technical documentation, including system configurations, workflows, and user guides
Work closely with business users to understand their needs and translate them into technical solutions
Provide training and support to end-users, ensuring they are proficient in using the applications
Identify opportunities for process improvement and automation within business applications and stay updated with industry trends and emerging technologies recommending best practices and innovations to enhance system capabilities
Operating Environment
Office based job
Formal Education
Bachelors degree in information technology, Computer Science, or a related field
Work Experience
At least 10 years of experience in application support, development, or a similar role, with a focus on enterprise applications
Skills And Knowledge
Proficiency in Oracle Service Cloud, Oracle EBS and Dynamics 365
Strong understanding of database management, data integration, and application security
Experience with cloud-based solutions and SaaS platforms
Excellent problem-solving and analytical skills
Strong communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders
Proven ability to manage multiple priorities and projects in a fast-paced environment
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