Manager - Account Management 13F25

The Manager - Account Management position involves overseeing and guiding a team responsible for managing and nurturing relationships with existing clients. This key role requires a strategic thinker who can maintain high client satisfaction while driving revenue growth from existing accounts. The manager will be expected to lead initiatives that enhance client engagement, retention, and loyalty. This position demands excellent communication and leadership skills to coordinate effectively with internal departments, ensuring that client needs are met promptly and efficiently. The Manager - Account Management must possess a strong acumen for identifying opportunities within client accounts and be proactive in implementing solutions. With a focus on delivering exceptional client service, the role contributes significantly to the company's overall business objectives and growth strategies.

Responsibilities

• Lead and manage a team to achieve account management goals and objectives.
• Develop strategic plans to enhance client engagement, retention, and satisfaction.
• Oversee the management of day-to-day client interactions and communications.
• Identify opportunities within existing accounts for revenue growth and expansion.
• Collaborate with cross-functional teams to ensure timely delivery of client solutions.
• Conduct regular account reviews to monitor and report on client satisfaction levels.
• Resolve client issues by facilitating swift and effective problem-solving interactions.
• Provide leadership and guidance to the account management team for career development.
• Analyze client feedback to improve service offerings and address any concerns.
• Track and report on key performance metrics related to account management success.
• Maintaining a deep understanding of the company’s product offerings and capabilities.
• Ensure all client information and interactions are recorded accurately in CRM systems.

Requirements

• Bachelor's degree in Business, Marketing, or a related field preferred.
• At least five years of experience in account management or similar roles.
• Strong leadership skills with experience in managing a team effectively.
• Excellent communication skills both verbal and written for client interaction.
• Demonstrated ability to develop strategic and profitable client relationships.
• Proven track record of achieving targets and delivering exceptional service.
• Proficiency in using CRM software and Microsoft Office Suite applications.