Manager - Account Management 05D25

We are seeking a highly skilled and experienced Manager in Account Management with a proven track record in maintaining and developing positive relationships with clients. The ideal candidate will be customer-focused, detail-oriented, and adept at creating strategy-driven solutions that meet both client and business needs. As a Manager of Account Management, you will be responsible for guiding a team in synchronizing efforts to enhance customer satisfaction and retention. Leveraging your strong communication skills, you will work cross-functionally to identify opportunities for improvement and innovation. Your role will be pivotal in driving customer growth and enhancing the organization's market position. If you have a strong dedication to excellence and a keen eye for gaps in account processes, we warmly invite you to apply for this vital role within our dynamic organization.

Responsibilities

• Direct and manage a team to ensure client satisfaction and retention.
• Develop strategic account plans tailored to specific client needs and objectives.
• Lead regular client meetings to discuss progress, opportunities, and updates.
• Analyze account metrics to identify growth opportunities for clients.
• Collaborate with cross-functional teams to deliver comprehensive client solutions.
• Resolve complex client issues by providing timely and effective solutions.
• Ensure consistent communication and outreach efforts across all client accounts.
• Monitor industry trends to stay ahead of market developments and inform strategies.
• Establish performance metrics for account management team and track results.
• Provide training and mentorship to junior account managers and team members.
• Prepare comprehensive reports on account management activities and client status.
• Identify and pursue opportunities for upselling and cross-selling within accounts.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in account management or related roles.
• Proven ability to manage a team and oversee multiple accounts simultaneously.
• Exceptional communication and interpersonal skills to interact with clients effectively.
• Strong analytical skills for interpreting data and client metrics accurately.
• Experience in developing strategic plans and managing budget allocations.
• Demonstrated history of achieving client satisfaction and revenue growth targets.