Lobby Lounge Manager - The St Regis Downtown Dubai

Additional Information

Job Number 26075127

Job Category Food and Beverage & Culinary

Location Marasi Drive, Dubai, United Arab Emirates, United Arab Emirates, 191984VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

The St. Regis Downtown Dubai has unveiled a reimagined dining space overlooking the picturesque canal waterfront curated by the iconic porcelain brand Ginori 1735. Infusing the best address in Downtown Dubai with Italian joy to bring creative styling and playfulness to the hotel’s culinary experience, the Ginori Terrace is part of a groundbreaking global collaboration between St. Regis Hotels & Resorts and Ginori 1735 that celebrates la dolce vita and artistic expression in every detail.

Job Summary

Responsible for lobby lounge daily shift operations and supervision of staff. Position assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals, then implements plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
  
  

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
  
  

• Implements agreed upon beverage policy and procedures throughout the property.
• Manages in compliance with all local, state and Federal beverage and liquor laws.
• Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.
• Monitors adherence to all liquor control policies and procedures.
• Attends pre- and post-convention meetings as needed to understand group needs
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
• Manages to achieve or exceed budgeted goals.
• Ensures compliance with all Bar/Lounge policies, standards and procedures.
• Maintains food handling and sanitation standards.
• Manages inventories according to budget and business levels.
• Establishes par levels for supplies, liquor, beer, wine and equipment and completes requisitions to replenish shortages or additional items needed for anticipated business.
• Assists with developing menus and promotions as necessary.
• Ensures that transfer slips and spill sheets are filled out and distributed in accordance with departmental standards.
• Monitor and maintain cleanliness and working condition of departmental equipment, supplies and work areas
  
  

• Trains staff on liquor control policies and procedures.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Communicates critical information to the Bar/Lounge staff regarding each event.
  
  

• Provides excellent customer service.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds effectively to guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Provides feedback to individuals in an effort to improve service performance.
• Reviews comment cards and guest satisfaction results with employees.
  
  

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in the development and implementation of corrective action plans.