Lobby Ambassador

Job Description

Job Summary-

The Lobby Ambassador is responsible for providing a warm welcome and assistance to all visitors and guests entering a facility. They ensure a positive first impression by offering helpful information, guidance, and support as needed.

Job Responsibility-

• Greet and welcome visitors, guests, and employees as they enter the facility
• Provide directions, information, or assistance to individuals seeking help
• Manage inquiries and requests in a professional and timely manner
• Ensure the lobby area is clean, organized, and presentable at all times
• Assist in coordinating visitor access and appointments as required
• Monitor and maintain visitor logs and records accurately
• Collaborate with security personnel to maintain a safe and secure environment
  
  

• High school diploma or equivalent; additional certification in Hospitality is a plus
• Proven experience in customer service or a similar role
• Excellent communication and interpersonal skills
• Strong problem-solving abilities with a proactive attitude
• Ability to handle multiple tasks simultaneously with attention to detail
• Professional appearance and demeanor
• Knowledge of basic computer programs and office equipment
  
  

• Excellent communication and interpersonal skills
• Customer service orientation
• Ability to remain calm and professional in high-pressure situations
• Strong organizational and time management abilities
• Multitasking skills
• Detail-oriented
• Problem-solving skills
• Knowledge of hotel operations and services
• Proficiency in relevant technology and software
• Foreign language skills may be preferred