Lead - Package Driver

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Key Responsibilities

On-Road Operations (Primary)

• Complete assigned delivery and pickup routes in line with express service commitments.
• Provide on-road support to drivers for routing issues, delivery exceptions, and service escalations.
• Support route recovery during delays, high volumes, or driver absenteeism.
• Ensure accurate scanning, shipment handling, and proof of delivery compliance.
• Act as first escalation point for on-road operational issues.
  
  

Driver Support & Compliance

• Coach and guide drivers on safe driving, route discipline, and service standards.
• Reinforce compliance with uniform, vehicle condition, and professional conduct requirements.
• Monitor and report attendance issues, safety incidents, and operational risks.
  
  

Customer Interaction (On-Road)

• Support resolution of delivery issues with customers during route execution.
• Handle sensitive or high-value deliveries as required.
  
  

Morning In-Building Support (Limited)

• Provide brief morning support when required, limited to:
• Dispatch readiness checks
• Urgent route or address clarifications
• No routine warehouse, sorting, or administrative responsibilities.
  
  

Experience & Requirements

• Valid vehicle driving license, manual.
• Proven experience in express courier or last-mile delivery operations.
• Strong route knowledge and decision-making ability.
• High safety awareness and customer service focus.
  
  

Performance Measures

• On-time delivery and pickup performance
• Safety and compliance adherence
• Effective on-road driver support
• Service recovery success rate
  
  

Responsibilities

Learns and properly executes UPS safe driving methods.

Qualifications

Ability to lift up to 70 lbs./32 kgs.

Complies with UPS appearance guidelines Excellent customer contact and driving skills

Meets local age and operations requirements to operate a vehicle Availability to work 6 days per week

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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