Laundry Order Taker
Towers Rotana
United Arab Emirates
5th August 2025
2508-2686-48
Job Description
Job Description
We are currently looking for dynamic and self motivated Laundry professionals who want to move their careers forward.
As a Laundry Order Taker you are responsible to ensure that laundry service, required by our guest is met on time and with the highest possible standards, whereby your role will include key responsibilities such as-
- Receive messages with regard to laundry pick up, deliveries, charges and special requirements from hotel guests
- Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
- Ensure that guest services are met on time and that urgent requirements are done promptly
- Record all calls, room number, time of call and the name of the valet, who attended the call, in the logbook
- Receive outside guest and employee garments and pass them on for processing
- Inspect and sort cleaned items according to set procedures and make them ready for delivery or pick up after verifying they have been properly processed
- Mend all guest garments and ensure that all broken / missing buttons are replaced
- Record the laundry charges on the list and post the amount to guest account by using the micros machine
- Report any loss or damage of fixtures and equipment to the Laundry Manager
- Assist and replace the marker and assist supervisor with all paper work in the office
- Ensure the laundry is kept clean, neat and tidy
- Ensure that laundry employees are knowledgeable about hotel services and facilities
Education, Qualifications & Experiences
You should ideally have a vocational training within the laundry operation and previous experience in a similar position. Good command of written and verbal English communication skills are essentials. Computer knowledge or knowledge on micros system is a definite plus.
Knowledge & Competencies
The ideal candidate will be customer driven and a courteous individual with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Job Details
| Role Level: | Entry-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Dubai |
| Company Website: | https://www.rotana.com | Job Function: | Others |
| Company Industry/ Sector: |
Hospitality | ||
What We Offer
About the Company
Situated on Dubai’s prestigious Sheikh Zayed Road, near the heart of the city’s bustling Downtown district and adjacent to the Financial Centre Metro Station, Towers Rotana leisure hotel offers comfort, wellness, and convenience in an enviable location. Major landmarks, districts and attractions are just a short ride by metro, whether you want to explore the iconic Burj Khalifa and Dubai Mall in Downtown Dubai or want to go to the Dubai World Trade Centre and Dubai International Airport. With stunning city and Arabian Gulf views paired with Dubai’s famous beaches being just a stones throw away, our leisure hotel is an urban haven that makes the most of this exciting global destination.Choose from 374 elegantly-furnished rooms, suites and hotel apartments. From short business trips to longer leisure breaks, our wide range of perfectly designed accommodation features modern furnishings and facilities that cater to guests’ specific needs.A dining destination in its own right, Towers Rotana plays host to an award-winning selection of dining restaurants near Downtown Dubai. Visit the fusion cuisine restaurant, Teatro or have a refreshing drink in our traditional British Pub at Long’s Bar. Flavours on Two is an all-day-dining buffet restaurant featuring international cuisines, or there is our European-style lobby café, Wraps and our relaxed pool bar, Aquarius.For business meetings with a difference, choose from 8 functional and flexible meeting rooms with a host of modern amenities. When you have finished for the day, head to the rooftop floor to discover Bodylines Fitness & Wellness Club and make the most of the hotel gym, outdoor rooftop swimming pool with sun terrace, Jacuzzi, fully-equipped leisure centre, steam and sauna rooms. All of which boast inspiring Jumeirah coastline views.
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