Laptop Technician - Chip Level (225-915)

We are seeking a highly skilled and detail-oriented Laptop Technician specializing in chip level repairs. This role is critical in delivering exceptional service to our clientele by diagnosing and repairing laptops at the component level. The ideal candidate will possess an in-depth understanding of the complexities associated with laptop circuitry and should be adept in soldering and replacing microcomponents. This is an opportunity to work with an innovative team, utilizing state-of-the-art equipment and technology in a thriving environment. Our goal is to minimize downtime and enhance the performance and longevity of each device, thereby ensuring customer satisfaction and loyalty.

Responsibilities

• Diagnose and repair laptop issues at the chip level accurately and efficiently.
• Perform component-level replacements, including soldering microchips and circuit boards.
• Conduct thorough testing of laptops to ensure all repairs are successful.
• Maintain a detailed log of all repairs and parts used during the service process.
• Work closely with customer service teams to ensure clear communication about repair status.
• Utilize diagnostic tools and equipment to troubleshoot and resolve technical issues.
• Keep up-to-date with the latest industry trends and repair techniques in laptop servicing.
• Advise customers on repairs and upgrades to enhance device performance.
• Ensure all repairs meet the quality standards set by the company and industry.
• Assist in the training and mentoring of junior technicians and interns.
• Assess and manage stock levels of necessary repair parts and tools.
• Comply with all health and safety protocols to maintain a safe working environment.

Requirements

• Proven experience as a laptop technician with a focus on chip level repairs.
• Strong proficiency in soldering and component replacement for microchips.
• Solid knowledge of laptop hardware and software diagnostics tools and technologies.
• Excellent problem-solving skills with attention to detail and precision.
• Ability to work independently and manage time effectively under tight deadlines.
• Proficient communication skills to explain technical issues to non-technical audiences.
• Professional certification in electronics or computer hardware repairs is highly desirable.