Laptop Technician - Chip Level (225-802)

A Laptop Technician specializing in chip-level repair plays a critical role in maintaining and repairing laptops, ensuring optimal performance and extending their lifespan. As a chip-level technician, you are responsible for diagnosing and resolving complex electronic issues that go beyond routine software or hardware malfunctions. Your expertise involves working directly with the intricate components of a laptop's motherboard, requiring a strong understanding of electronic circuits and soldering techniques. You will troubleshoot, repair, and replace faulty chips on laptop motherboards, which demands precision, patience, and a high level of technical skill. Collaborating with other technicians, you will ensure timely delivery of repaired laptops to clients, enhancing customer satisfaction and maintaining the company's reputation for high-quality service.

Responsibilities

• Diagnose and troubleshoot complex issues on laptop motherboards at the chip level.
• Perform repairs and replacements of faulty electronic components on laptops.
• Utilize specialized tools and equipment for precise soldering and desoldering tasks.
• Conduct detailed inspections of laptop components to identify electronic faults.
• Maintain accurate and detailed records of repairs and component replacements.
• Collaborate with inventory teams to ensure availability of necessary parts and tools.
• Offer technical support and guidance to junior technicians and team members.
• Stay updated with the latest laptop technologies and repair techniques.
• Communicate effectively with customers to explain repairs and provide cost estimates.
• Ensure adherence to safety standards and protocols during repair processes.
• Maintain a clean and organized workspace to promote efficient repair activities.
• Test repaired laptops thoroughly to confirm successful resolution of issues.

Requirements

• Diploma or certification in electronics or computer hardware engineering required.
• Proven experience in chip-level diagnostic and repair of laptops essential.
• Proficiency in using soldering tools and equipment for precision repairs.
• In-depth understanding of laptop motherboards and their electronic components.
• Strong analytical skills for troubleshooting and resolving technical issues.
• Excellent attention to detail and high level of precision in repair work.
• Solid communication skills for effective customer interactions and team collaboration.