L2 VIP Support Engineer

Saher management is hiring for " L2 VIP Support Engineer "

Job Title: L2 VIP Support Engineer (Immedate Joiners)

Experience: 5–8 Years

Location: Onsite (DUBAI)

🔹 Role Summary

We are hiring an experienced L2 VIP Support Engineer to provide premium IT support to C-level executives and VIP users. The role requires quick issue resolution, proactive support, and ensuring seamless IT and AV experience for high-priority stakeholders.

🔹 Key Responsibilities

• Provide personalized IT support to executives (laptops, mobiles, tablets, AV)
• Handle priority incidents (P1/P2) via direct channels (in-person/call/tickets)
• Perform pre-meeting checks and ensure AV & device readiness
• Troubleshoot hardware, software, email, and mobile device issues
• Support Microsoft 365, Teams/Zoom, VPN, and collaboration tools
• Coordinate with network/server/security teams for fast resolution
• Maintain confidentiality, documentation, and RCA reports
• Provide on-call/after-hours support for urgent VIP needs
• Assist in onboarding, training, and device setup for executives
• Manage spare devices and ensure zero downtime support
  
  

• Strong experience in VIP/Executive IT Support (L2 level)
• Expertise in Windows/Mac OS, Microsoft 365, Teams/Zoom
• Experience with MDM (Mobile Device Management)
• Familiarity with Citrix / Bloomberg / enterprise apps (preferred)
• Knowledge of ITSM tools (ServiceNow, Ivanti, etc.)
• Basic understanding of networking (TCP/IP, VPN)
  
  

• Bachelor’s Degree in IT or related field
• Certifications: CompTIA A+, MCSA, ITIL (preferred)
  
  

• Strong communication & stakeholder management
• High confidentiality and professionalism
• Ability to work under pressure and handle VIP expectations
• Proactive and customer-focused mindset