L2 CIAM Specialist

Join our Team

About this opportunity:

We are currently seeking a skilled professional to join Ericssons Enterprise Applications team as an L2 CIAM Specialist, to support and manage critical enterprise systems in a 24/7 production environment.

The role focuses on monitoring, troubleshooting, and deploying solutions while ensuring high availability, performance, and SLA compliance across complex application stacks, including CIAM platforms in a production environment.

What you will do:

• Provide L2 Support on the following systems and functions:
• Monitor the production system and ensure its performance and stability.
• Act on issues reported by L1/monitoring teams and coordinate with L3/vendor teams for the restoration of any faults.
• Resolve trouble tickets and address day-to-day customer issues.
• Coordinate with IT/network teams to resolve operational or functional issues.
• Respond to ad hoc requests from various teams.
• Analyze logs, resolve issues, escalate well in advance, and suggest alternative approaches.
• Deploy change requests (CRs) in production environments and ensure smooth system performance.
• Follow ITIL processes and demonstrate expertise in incident, problem, and change management.
• Ensure SLA compliance for applications and trouble tickets.
• Proactively develop competence in new solution areas and pursue relevant certifications.
• Provide effective 360-degree feedback on deficiencies in the current solution and coordinate with the Design team, L3, and vendors to address them.
• Participate in RCA discussions and continuous improvement initiatives.

What you will bring:

Must Have:

• BSc in Telecommunications, Computer Science, or equivalent.
• 5–15 years of experience.
• Hands-on experience with configuration and operations in ForgeRock CIAM.
• Hands-on experience managing application stacks hosted on Red Hat OpenShift (containerized stack).
• Log analysis using Splunk or ELK.
• Strong SQL and database knowledge (PostgreSQL, MySQL).
• Proficiency in Oracle WebLogic Server administration and Oracle WebCenter Sites.
• Hands-on experience with SSO, LDAP, JBoss, Tomcat, Apache, IIS, MFA, OAuth2, OpenID Connect, and SAML.
• Shell/Python scripting.
• Strong learning and time management skills.
• Ability to work independently and as part of a team.
• Good communication skills.
• Flexibility to work in a 24/7 environment.

Good to Have:

• Basic understanding of the telecom domain and integrated applications such as billing systems, EAI/messaging platforms, and payment gateways.
• Good understanding of web services (SOAP, REST).
• Knowledge of the deployment and maintenance of web-based applications using standard design patterns.
• Experience with AppDynamics or similar monitoring tools.
• Strong knowledge of the Linux command-line environment.
• Experience in web application development and support.
• Hands-on experience with tools such as Splunk, Dynatrace, and Grafana.
• Experience with CI/CD tools (Jenkins, Git, etc.).
• Ability to work under pressure in production environments.