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L1 Technical Support

Talentmate

United Arab Emirates

21st May 2024

2405-364-2

Job Description

Addressing user tickets regarding hardware, software, applications and networking.
To perform the system changes adhered to organizational policies.
Conduct remote desktop troubleshoot / field support to end-users along with documentation ticket maintenance.
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer hardware/software.
Troubleshooting networking and connection issues.
Construct, install, and test customized configurations based on various platforms and operating systems.
Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
If necessary, liaise with third-party support and PC equipment vendors.
Receiving calls, call center, Help Desk email or through Help desk system.
Support Microsoft and Oracle products and platforms.
Provide diagnosis, investigation, recovery and resolution of various types of hardware problems and software issues.
Make sure the PC’s/ Laptop’s function properly, take measures to avoid downtime and monitor to keep things smoothly.
Address issues related to operating systems (Microsoft & MAC), Active Directory, web browsers, VPN clients, antivirus clients, SCCM and other associated tasks.

2-5 years of experience in software industry in general with minimum 1 year in customer support role
Excellent communication, interpersonal and problem-solving skills
Excellent troubleshooting skill
Functional knowledge on Microsoft Desktop Applications, Oracle End User functionality from an L1 support perspective, would be a plus
Knowledge on enterprise mobile applications would be a plus
Knowledge on Desktop Hardware and Mobile Device hardware basic trouble shooting and install peripherals and drivers etc.
Relevant experience in a prior job would be an advantage

Job Details

Role Level:	Intermediate	Work Type:	Contract
Country:	United Arab Emirates	City:	Dubai
Company Website:	www.ceenexglobal.com	Job Function:	Customer Service

What We Offer

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About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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