L1 Technical Support 

The L1 Technical Support is responsible for providing prompt and efficient technical assistance to end-users. They must resolve hardware, software, and network issues to ensure the uninterrupted operation of computer systems. This role requires strong problem-solving skills, technical expertise, and the ability to communicate technical information clearly.

Responsibilities

• Provide technical support to end-users via phone, email, or chat.
• Diagnose and resolve hardware and software issues for desktops, laptops, and other devices.
• Install, configure, and maintain computer systems and peripherals.
• Troubleshoot network connectivity problems and resolve network-related issues.
• Collaborate with colleagues and escalate complex technical issues to higher-level support teams, if necessary.
• Follow standard procedures for proper recording and tracking of support requests.
• Offer guidance and training to end-users on the effective use of technology.
• Test and evaluate new software and hardware solutions.
• Stay updated on technological advancements and contribute to knowledge sharing within the team.
• Ensure adherence to data security and privacy policies.

• Diploma or degree in computer science, information technology, or a related field.
• Proven experience in technical support or a similar role.
• Strong problem-solving and troubleshooting skills.
• Knowledge of operating systems, software applications, and hardware components.
• Excellent communication and customer service skills.