Korean-Speaking Customer Service And Logistics Executive

We are looking for a Korean-speaking professional to join our Dubai office and serve as the key connection between customers, factories, logistics providers, and internal stakeholders.

Reporting directly to the Customer Service Manager, this is an individual contributor role and does not have people management responsibilities.

Ideal for professionals with 3-7 years of experience in customer service, order management, logistics, or supply chain operations.

Customer Service & Order Management

As the central point of contact for customers and internal teams, you will:

• Manage the complete order-to-delivery cycle, ensuring accurate and timely processing of customer orders.
• Coordinate closely with manufacturing sites, logistics partners, and customers to ensure smooth execution of deliveries.
• Monitor order status and proactively communicate updates, resolving issues before they impact the customer experience.
• Build strong and trusted relationships with customers to enhance satisfaction and long-term business partnerships.
• Ensure all customer inquiries are handled professionally, efficiently, and with a high level of responsiveness.

Logistics & Supply Chain Coordination

• Coordinate shipment schedules and delivery activities with factories and logistics providers.
• Track and manage delivery performance to ensure on-time fulfillment.
• Support import/export documentation requirements and shipping processes.
• Collaborate with supply chain stakeholders to identify opportunities for process improvements and operational efficiency.

Sales Administration & Documentation

• Prepare, validate, and maintain critical sales and shipping documentation, including:
  • Invoices
  • Product certificates
  • Technical documentation
  • Delivery-related records
• Support monthly sales closing activities.
• Assist with tax invoice processing and Accounts Receivable follow-up.
• Ensure data accuracy and compliance across all customer, sales, and logistics records.

Business Support & Administration

• Provide administrative support to the Korea business operations.

Preferred Qualifications

• Degree in Business Administration, Supply Chain Management, Logistics, or a related discipline.
• Experience working in a multinational or international business environment.
• Knowledge of SAP, particularly MM and SD modules.
• Understanding of Accounts Receivable, invoicing, and sales administration processes.
• Familiarity with import/export and logistics documentation.