Kids Club Supervisor

Mandarin Oriental Jumeira, Dubai is looking for a Kids Club Supervisor to join our Kids Club team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotels beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

About The Job

Based at the Mandarin Oriental Jumeira, Dubai within the Kids Club Team, the Supervisor serves the needs of the business, our guests and our colleagues by helping providing services in the Little Nomads kids club.

As a Kids Club Supervisor you will be responsible for the following duties:

• Participate in the smooth running of the Kids Club department on a day to day basis to achieve the highest possible levels of guest satisfaction.
• Create new, unique and interesting activities that draw upon the best cultural, sporting or other offerings of the area in which the hotel is located. Help make the kids club offering a point of competitive advantage for the hotel. Ensure outsourced service provides maintenance standards.
• To have a complete knowledge of the products and services offered by the hotel, and in particular all the kids club activities in the hotel.
• To lead the implementation of all health and safety codes and in particular to take full and complete care of children.
• Execution of the Little Nomads activities programme.
• Ensure that all activities are performed in a safe environment using proper safety techniques.
• Use qualified attendants in all areas where relevant qualifications are required, i.e. Lifeguard.
• Monitor the success of the activities programs through the number of participants per scheduled event and through guests’ feedback. Make necessary adjustments to maintain top quality, fun filled and original programs for hotel guests and kids.
• Prepare and circulate clear information to guests of the events offered by the hotel in conjunction with Mandarin Oriental Jumeira, Dubai Concierge.
• Work closely to promote our Spa offering to ensure that we maximize guest satisfaction and hotel revenue by enabling our guests to experience our spa.
• Keep all equipment clean and well maintained in the Little Nomads kids club.
• Develop and maintain a strong working environment with the other departments.
• Ensure proper accounting procedures are followed when collecting of charging fees for the Little Nomads kids club
• Drive revenues for the department.
  
  

• Must have at least 2 years’ experience working with children in a hotel or resort
• Must be fluent in English both written and verbal
• Must be flexible and have a good sense of humour
• Must be a strong communicator
  
  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.