Kids Club Manager

Mandarin Oriental Jumeira, Dubai is looking for a Kids Club Manager to join our Kids Club team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotels beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

As Kids Club Manager, Kids Club, you will be responsible for the following duties:

• Participate in the smooth running of the Kids Club department on a day-to-day basis to achieve the highest possible levels of guest satisfaction.
• Create new, unique and interesting activities that draw upon the best cultural, sporting or other offerings of the area in which the hotel is located. Help make the kids club offering a point of competitive advantage for the hotel. Ensure outsourced service provides maintenance standards.
• To have a complete knowledge of the products and services offered by the hotel, and in particular all the kids club activities in the hotel.
• To lead the implementation of all health and safety codes and in particular to take full and complete care of children.
• To effectively rota and plan for the Little Nomads colleague duty roster, ensuring it is recorded properly on the Bayan system, before cut-off each month.
• Execution of the Little Nomads activities programme.
• Ensure that all activities are performed in a safe environment using proper safety techniques.
• To regularly check stock of all Little Nomads OS&E and effectively request new items/equipment via our SCM purchasing system.
• To lead the learning and development of the Kids Club Nannies.
• To support FLHSS management and have a thorough understanding of all related process & procedure for the area.
• Will become competent in the use of KMS and uploading data relevant to children staying at Little Nomads.
• To be able to analyse and report on statistics related to usage, attendance, activities, events and to communicate this to department management in an effective manner.
• To innovate, design and lead full-scale events and seasonal activities for children.
• Make necessary adjustments to maintain top quality, fun filled and original programs for hotel guests and kids.
• Prepare and circulate clear information to guests of the events offered by the Hotel in conjunction with the Mandarin Oriental Jumeira, Dubai -Marketing/Front Office team.
• Keep all equipment clean and well maintained in the Little Nomads kids club.
• To ensure hazards and malfunctioning, improperly working equipment is reported in a timely manner to management/Engineering.
• Develop and maintain a strong working environment with the other departments.
• Ensure proper accounting procedures are followed when collecting of charging fees for the Little Nomads kids club
• Drive revenues for the department.
  
  

• Must have at least 3 years’ experience working with children in a hotel or resort
• Must be highly fluent in English both written and verbal
• Must be flexible and approachable with a firm grasp of emotional intelligence techniques
• Must possess a strong communication ability towards colleagues and guests
• Computer literate and competent in the use of Microsoft office apps/Outlook email
  
  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• A competitive salary and benefits packages