Key Accounts Manager 19F26

The Key Accounts Manager is a pivotal role primarily responsible for fostering long-term relationships with key customers. This position requires a professional who can effectively manage and analyze these key client relationships, maximizing profitability and satisfaction. The ideal candidate will bring a deep understanding of customer needs and be able to predict and address them proactively. This role is perfect for someone who excels in strategic planning, problem-solving, and has an inherent knack for communication. While overseeing the accounts, the manager must implement strategies that are aligned with customer objectives and are in harmony with company goals, ensuring mutual satisfaction and sustained business success.

Responsibilities

• Develop and maintain strategic long-term relationships with key accounts.
• Understand customer needs to provide bespoke solutions and drive satisfaction.
• Monitor account performance metrics and report on customer engagement levels.
• Coordinate with internal departments to align on necessary service provisions.
• Identify growth opportunities within existing accounts to enhance revenue streams.
• Lead contract negotiation efforts to secure beneficial long-term agreements.
• Conduct regular meetings with clients to evaluate service delivery and expectations.
• Stay informed on industry trends and adjust strategies accordingly.
• Train client staff on product features and best practice usage techniques.
• Act as the primary liaison between the company and its key accounts.
• Analyze market and competition data to tailor strategies specific to client needs.
• Resolve any issues promptly in a way that furthers client trust and satisfaction.

Requirements

• Bachelor’s degree in business administration, marketing, or related field.
• Minimum of 5 years of experience in account management or sales roles.
• Proven track record in managing complex accounts and achieving growth targets.
• Exceptional communication skills, both verbal and written are required.
• Ability to work collaboratively across functions and with diverse teams.
• Strong analytical skills to derive actionable insights from various data sets.
• Proficiency in CRM software and Microsoft Office Suite are essential.
• Outstanding negotiation skills with a business-focused demeanor.