Key Account Support Specialist (225-1008)

A Key Account Support Specialist plays a vital role in managing the relationships between the company and its key clients. This position involves providing dedicated support to specific accounts, ensuring that customer satisfaction and operational efficiency are at the forefront. The Key Account Support Specialist acts as a liaison between the customers and internal teams, working diligently to understand the client’s needs and coordinate the necessary solutions. This role requires strong communication skills, a keen attention to detail, and the ability to manage multiple priorities effectively. The ideal candidate will be proactive, customer-focused, and capable of driving high levels of client engagement and retention. By maintaining and developing client relationships, the Key Account Support Specialist contributes significantly to the growth and success of the company.

Responsibilities

• Develop and maintain strong relationships with key account clients to ensure satisfaction.
• Act as the primary point of contact for any customer issues and queries.
• Coordinate with internal departments to ensure client needs are addressed effectively.
• Monitor account performance metrics and prepare regular reports for management.
• Identify opportunities for account growth and work with sales teams to realize them.
• Resolve customer complaints swiftly and seek to anticipate future customer needs.
• Assist in the development and implementation of account strategies and plans.
• Attend regular meetings with clients to align services with client expectations.
• Track market developments to provide informed recommendations to clients.
• Ensure all client information is accurately recorded and updated in the CRM system.
• Prepare presentations for client and internal meetings to discuss account strategies.
• Facilitate cross-departmental collaboration to drive client satisfaction and account success.

Requirements

• Bachelor’s degree in business, marketing, communications, or a related field.
• Minimum of two years experience in account management or customer service.
• Strong communication and interpersonal skills for client relations.
• Proven ability to manage multiple projects with strong organizational skills.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to analyze data and present actionable insights to stakeholders.
• Customer-oriented attitude with a proactive problem-solving approach.