Key Account Support Specialist 07F25

The Key Account Support Specialist is a vital position within our company, responsible for maintaining and growing relationships with our most significant clients. This role is crucial in ensuring that our key accounts receive exemplary service and support, leading to increased satisfaction and loyalty. The specialist will act as a primary point of contact for the client and will need to collaborate effectively with various internal departments to address and resolve client inquiries swiftly and efficiently. This position requires strong communication and problem-solving skills, as well as the ability to work under pressure in a fast-paced environment. As a Key Account Support Specialist, you will help drive company growth by providing exceptional customer service and support to our valued clients.

Responsibilities

• Act as a primary liaison between the company and key account clients.
• Develop and nurture long-term relationships with key account stakeholders.
• Coordinate with internal teams to ensure timely resolution of client issues.
• Identify and address the needs of key account clients proactively.
• Provide consistent updates to clients regarding their account status and services.
• Conduct regular check-ins with clients to measure satisfaction and performance.
• Prepare and present reports on account performance to senior management.
• Develop strategic account plans to drive client growth and satisfaction.
• Assist in negotiating contracts and agreements with key account clients.
• Analyze market trends to anticipate and respond to client needs effectively.
• Collaborate with the sales team to identify new business opportunities.
• Maintain comprehensive and accurate records of client interactions and solutions.

Requirements

• Bachelor’s degree in business administration, marketing, or related field preferred.
• Proven experience in account management or a similar customer support role.
• Exceptional communication and interpersonal skills with clients and colleagues.
• Strong problem-solving skills with the ability to handle multiple tasks simultaneously.
• Proficiency in CRM software and Microsoft Office Suite, particularly Excel.
• Ability to work independently and as part of a collaborative team effort.
• Strong organizational skills and attention to detail for managing client information.
• Ability to analyze data and make informed recommendations to clients.
• Willingness to travel occasionally for client meetings and industry events.