Key Account Support Specialist 04D25

The Key Account Support Specialist (KASS) position is a critical role designed to provide comprehensive support to key accounts. This role involves acting as the primary point of contact for significant clients, ensuring they receive the highest level of service and support. The KASS will work closely with account managers and other internal teams to optimize client satisfaction and address any issues or concerns in a timely manner. This position demands excellent communication and problem-solving skills, as well as the ability to understand client needs and proactively offer tailored solutions. Through efficient transaction handling, reporting, and continuous interaction, the Key Account Support Specialist fosters robust relationships that drive account growth and retention.

Responsibilities

• Serve as the primary point of contact for key account client inquiries.
• Collaborate closely with account managers to achieve client satisfaction objectives.
• Maintain detailed and updated records of client interactions and transactions.
• Identify and resolve client issues promptly, ensuring a high level of service.
• Develop a deep understanding of client needs to offer tailored solutions.
• Proactively communicate potential service improvements to clients and management.
• Coordinate with internal teams to ensure seamless service delivery to key accounts.
• Prepare and present regular reports on account statuses to stakeholders.
• Assist in the development and execution of client engagement strategies.
• Participate in account review meetings to discuss performance and areas of improvement.
• Support account managers in negotiating contracts and renewals with clients.
• Monitor market trends and share insights with clients to aid decision-making.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• At least 3 years of experience in account management or customer support roles.
• Excellent written and verbal communication skills for client interactions.
• Strong problem-solving abilities and attention to detail are essential.
• Proven ability to manage multiple accounts and prioritize tasks effectively.
• Experience working with CRM software and maintaining accurate client data.
• Ability to work collaboratively within a team and across departments.