Key Account Specialist 20N25

The Key Account Specialist is responsible for managing major client accounts within the organization, ensuring customer satisfaction, and fostering long-term partnerships. This strategic role involves understanding customer needs, effectively communicating those needs across company departments, and optimizing client relationships to drive sales growth. As a primary point of contact for key clients, the specialist must possess strong interpersonal skills, a keen attention to detail, and a thorough understanding of the company's products and services. By leveraging their expertise, the Key Account Specialist contributes to enhancing the client’s experience and plays an integral role in achieving the company’s strategic goals.

Responsibilities

• Develop and maintain strong, long-lasting relationships with key client accounts.
• Act as the main point of contact for key customers and stakeholders.
• Identify opportunities to cross-sell and up-sell services and products to clients.
• Understand client needs, business goals, and align them with company offerings.
• Collaborate with internal teams to deliver solutions tailored to client requirements.
• Proactively address client queries and communicate effective solutions promptly.
• Monitor key metrics to ensure client satisfaction and loyalty after service delivery.
• Prepare and present regular reports on account status and key insights to management.
• Ensure all account operations comply with company policies and quality standards.
• Design account plans and strategies to achieve sales targets and business objectives.
• Conduct regular review meetings with clients to report on progress and discuss strategies.
• Continuously update industry knowledge and market trends to effectively serve clients.

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field preferred.
• Proven experience in account management or a related sales role.
• Exceptional communication and negotiation skills required for client management.
• Ability to multitask and manage multiple client accounts simultaneously.
• Strong analytical skills with a solid understanding of performance metrics.
• Proficiency in CRM software and MS Office Suite for managing client data.
• High level of organization and attention to detail for effective account management.