Key Account Manager

Job Description

Key Responsibilities :

• Develop and maintain strong, long-term relationships with key retail and eCommerce partners, acting as the main liaison for all account-related matters.
• Drive sales growth through account planning, category expansion, upselling, cross-selling, and identifying new revenue opportunities.
• Monitor account performance metrics including sales, traffic, conversion, and returns, and develop insights to drive performance optimization.
• Collaborate with internal teams (eCommerce, marketing, operations, and supply chain) to support account needs including campaigns, promotions, inventory planning, and product launches.
• Ensure timely and accurate delivery of products and services in line with agreed SLAs and business expectations.
• Manage contract terms, account renewals, and negotiations to foster long-term strategic partnerships.
• Conduct payment reconciliation and work closely with finance to resolve discrepancies, ensuring timely collections.
• Stay up to date with industry trends, market dynamics, competitor performance, and customer preferences to identify and implement growth opportunities.
• Provide account performance reports, sales forecasts, and business reviews to internal stakeholders and clients.
• Ensure adherence to brand standards, compliance guidelines, and consistent customer experience across online and offline touchpoints.