Key Account Manager

Role Overview

We are seeking an experienced and results-driven Key Account Manager (HORECA) to manage and grow relationships with hotels, restaurants, and catering clients. The ideal candidate will have strong commercial acumen, a deep understanding of the foodservice industry, and a proven ability to deliver sales growth through strategic account management.

Responsibilities

• Develop and maintain strong relationships with key HORECA clients, including hotels, restaurants, and catering groups
• Achieve sales and profitability targets for assigned accounts and product categories
• Identify new business opportunities and expand the customer base within the HORECA channel
• Negotiate contracts, pricing, and trading terms to ensure profitability and long-term partnerships
• Coordinate with marketing and supply chain teams to ensure product availability and on-time delivery
• Conduct regular business reviews with key clients to analyze performance and identify growth opportunities
• Monitor market trends, competitor activities, and customer feedback to inform commercial strategies
• Prepare accurate sales forecasts, reports, and account plans
• Support product launches, sampling activities, and menu placements within the HORECA segment
• Ensure high standards of customer service and brand representation

Requirements

• Bachelors degree in Business Administration, Marketing, or related field
• 4 - 7 years of experience in sales or key account management within the HORECA or foodservice sector
• Strong understanding of the UAE hospitality market and key customer networks
• Proven track record in achieving sales targets and managing large accounts
• Excellent negotiation, communication, and presentation skills
• Ability to analyze sales data and develop actionable insights
• Valid UAE driving license