Key Account Manager - FMCG 28J25

The Key Account Manager for Fast-Moving Consumer Goods (FMCG) is a pivotal role responsible for maintaining strong, long-lasting customer relationships while achieving sales and customer satisfaction objectives in a rapidly evolving industry. The candidate will focus on managing and overseeing key accounts within the FMCG sector, driving sales growth by understanding customer needs and developing strategic solutions. With a comprehensive grasp of the FMCG landscape, the Key Account Manager will work collaboratively across departments to ensure that key clients receive seamless service and strong support. The ideal candidate will have a deep understanding of sales dynamics, customer engagement, and market trends to identify opportunities for growth. This role is not only about maintaining client relationships, but also about innovating solutions that align with the company's goals and clients' needs.

Responsibilities

• Develop and maintain strategic long-term trusting relationships with high-value clients.
• Act as the main point of contact between key clients and internal teams.
• Negotiate contracts with clients and establish a timeline of performance.
• Work with management and colleagues to ensure strategic client satisfaction.
• Identify potential new business opportunities within key accounts.
• Prepare and deliver presentations tailored to the audience's needs.
• Ensure prompt resolution of client concerns and complaints.
• Monitor sales performance metrics to achieve account targets.
• Coordinate with marketing teams to ensure merchandising strategies are effective.
• Oversee account budgets and work to maximize revenue across accounts.
• Conduct periodic client business reviews to nurture relationships and improve service.
• Forecast and track key account metrics for continuous performance improvement.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or related field.
• Proven track record of successfully managing key accounts in FMCG sector.
• Strong negotiation skills and a good knowledge of sales and marketing principles.
• Exceptional communication and relationship-building skills are essential.
• Excellent analytical skills and experience with reporting metrics.
• Ability to work effectively within a high-paced, ever-changing environment.
• Proficiency with CRM software and Microsoft Office Suite is required.