Key Account Associate (225-926)

A Key Account Associate plays a crucial role in the growth and sustainability of a business by managing and nurturing relationships with key clients. These individuals serve as the primary point of contact between the company and its key accounts, ensuring customer satisfaction and identifying opportunities for expansion and upselling. They are responsible for maintaining strong, long-lasting relationships with clients, addressing their needs and concerns promptly, and ensuring that the company's image is upheld in all client interactions. A successful Key Account Associate blends excellent communication and analytical skills to assist in strategic planning and execution, collaborating closely with sales, marketing, and other departments to align efforts in achieving business objectives. This role is essential to ensuring the company's most critical accounts are managed effectively to drive overall business success.

Responsibilities

• Maintain and develop relationships with key accounts to ensure customer satisfaction.
• Serve as the primary point of contact for assigned key clients, providing tailored support.
• Identify and capitalize on sales opportunities within assigned accounts to drive growth.
• Coordinate with internal teams to deliver consistent and high-quality service and solutions.
• Collect and analyze customer feedback to improve products, services, and overall client relations.
• Prepare and present reports on account status and performance to management regularly.
• Manage contract renewals and negotiations to achieve company goals and client satisfaction.
• Monitor competitors’ activities to understand market trends affecting key accounts.
• Ensure compliance with company policies, procedures, and all regulatory requirements.
• Assist in the planning and execution of client meetings, presentations, and calls.
• Provide strategic input in the development of new products or marketing strategies.
• Support the sales team in tracking sales targets, aligning on objectives, and sharing insights.

Requirements

• Bachelor's degree in Business, Marketing, or a related field preferred.
• Proven experience in account management or a customer-focused role.
• Excellent communication and negotiation skills, both written and verbal.
• Strong analytical skills with a results-oriented approach towards business growth.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Proficient in CRM software and Microsoft Office Suite, especially Excel and PowerPoint.
• Adaptable to changing market conditions with a proactive approach to challenges.