Key Account Associate 11J25

As a Key Account Associate, you will be pivotal in managing and nurturing relationships with our largest and most important clients. You will be responsible for ensuring high levels of customer satisfaction and loyalty by providing tailored solutions and support. Your ability to understand and anticipate your clients' needs will be critical in driving business growth and achieving company objectives. As a proactive and organized individual, you will collaborate closely with internal teams to ensure seamless service delivery and achieve set targets. This role requires a blend of strategic thinking, operational expertise, and exceptional communication skills to build and maintain long-term partnerships that align with our company's vision and goals.

Responsibilities

• Establish and maintain strong, long-term client relationships with key accounts.
• Collaborate with clients to understand their specific needs and requirements effectively.
• Develop strategies to meet clients' needs while achieving company goals and objectives.
• Ensure consistent satisfaction by providing high-quality support and resolving any issues promptly.
• Coordinate with internal teams to ensure service delivery meets client expectations efficiently.
• Conduct regular account reviews with clients to discuss performance and opportunities for growth.
• Prepare and deliver presentations to clients about product features and benefits.
• Identify opportunities to upsell or cross-sell additional services or products to existing clients.
• Monitor market trends and competitor activities to enhance the value provided to clients.
• Maintain accurate records of all account-related activities and client interactions.
• Assist in the development of marketing initiatives to drive account growth and retention.
• Provide feedback to management on how products can be improved to better suit clients' needs.

Requirements

• Bachelor’s degree in Business, Marketing, or related field is required.
• Previous experience in a customer service or account management role is essential.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to manage multiple clients and projects simultaneously without compromising quality.
• Proven track record of meeting or exceeding set sales targets consistently.
• Excellent problem-solving skills, with a proactive attitude to resolving issues.
• Proficiency with CRM software and Microsoft Office Suite is advantageous.