Junior Technical Delivery Associate

🇿🇦 Up to ZAR 600,000 salary on a full time, permanent employment contract

🌎 Fully remote working anywhere in South Africa!

🏖️ 33 Days Paid Leave and Benefits

✨ Exciting high growth product, relied on by leading global brands, particularly within sports

💻 Working with the latest hardware, tech stack and tools

The working hours are flexible however primarily aligning with UK working hours across weekdays.

ABOUT US

Storyteller is a high growth B2B SaaS platform which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue. For customers, building their own stories experience can take years and a lot of investment however Storyteller has solved this by allowing companies to integrate in days, not years all for one monthly cost.

Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support.

We work with many globally recognised clients, particularly within sport, so if youre a sporting fan this could be a great fit!

About the Role

We’re hiring a Junior Technical Delivery Associate to support one of our most strategic accounts.

This role is designed for someone who enjoys working close to the product — not in traditional project management, customer support, or account management.

It’s a hands-on technical execution position that sits at the intersection of:

• Product
• Engineering
• Client delivery

Your focus is straightforward: ensure technical initiatives move forward clearly, efficiently, and with full ownership.

Around 75% of your time will be spent driving execution — supporting onboarding and configuration, coordinating feature rollouts, investigating issues, and working directly with Engineering to unblock progress.

The remaining 25% involves translating technical updates into clear communication, clarifying requirements, and aligning expectations with the client — always grounded in product and engineering realities.

You won’t own relationship strategy or commercial direction.

You will own execution clarity and technical alignment.

This is a hands-on individual contributor role with real impact.

RESPONSIBILITIES

What you’ll be doing

• Driving day-to-day technical delivery for a major client
• Supporting onboarding, configuration, feature rollouts, and updates
• Translating client requests into structured technical actions
• Working closely with Engineering and Product to unblock progress
• Investigating delivery issues and identifying root causes
• Explaining technical builds, constraints, and trade-offs clearly to the client
• Managing shifting priorities in a fast-moving environment
• Using AI tools to accelerate investigation, documentation, and analysis
• Maintaining visibility on blockers, risks, and next steps
• Improving internal processes and delivery playbooks over time

QUALIFICATIONS

Whats important to us:

• 1–3 years of experience in a hands-on technical delivery, implementation, product operations, or similar role
• Comfort working with technical systems (APIs, SDKs, integrations, automation, workflows, data tools)
• Ability to understand and explain technical concepts clearly, even if you’re not an engineer
• Experience collaborating with Engineering or Product teams
• Strong ownership mindset — you drive execution rather than track tasks
• Structured thinker who can break ambiguous problems into clear next steps
• Comfortable investigating issues and identifying root causes
• Experience using AI tools to improve research, documentation, or workflows
• Able to operate confidently in fast-moving environments

What’s nice to have:

• Exposure to SaaS platforms or developer-facing products
• Experience with APIs, system testing, UAT, or configuration tasks
• Familiarity with CRM systems beyond surface-level usage (automation, workflow setup)
• Basic knowledge of data tools (SQL, BI dashboards, reporting logic)
• Startup or scale-up experience
• Experience working with large or complex clients

RECRUITMENT PROCESS

First, you will be invited for an on-demand video interview using Hirevire. After which, you’ll be invited to a video interview with the hiring manager. If successful, the last stage is a take home task.

And that’s it!