Junior IT Support Technician (225-824)

As a Junior IT Support Technician, your role will be vital in ensuring the smooth operation of IT systems and supporting the organization’s staff in their technology needs. You will be the first point of contact for technical assistance and will help maintain the organization’s computer systems, networks, and endpoints. This role requires a keen problem-solving mind, a passion for technology, and the ability to handle a variety of tasks and responsibilities with diligence. You will gain hands-on experience in a variety of IT tasks, ranging from hardware maintenance to software troubleshooting, making it an excellent opportunity for those looking to grow in the IT field.

Responsibilities

• Respond to and resolve IT support requests from employees in a timely manner.
• Assist with the installation, configuration, and maintenance of computer hardware and software.
• Diagnose and troubleshoot technical issues involving systems, hardware, and software.
• Support the IT team in managing the company’s network and maintaining security protocols.
• Document technical issues and solutions in the company’s ticketing system accurately.
• Provide user training and support for common software applications and tools.
• Conduct routine maintenance and updates on systems to ensure optimal performance.
• Set up new accounts, workstations, and necessary IT equipment for new users.
• Coordinate with external vendors for hardware repairs and warranty services.
• Assist with IT inventory management, including hardware and software licenses.
• Participate in IT team meetings and contribute to developing IT strategies and solutions.
• Maintain confidentiality and security of company information and data at all times.

Requirements

• Associate degree in Information Technology, Computer Science, or related field preferred.
• Experience in a technical support role or similar IT position is advantageous.
• Knowledge of operating systems, particularly Windows and basic networking concepts.
• Excellent problem-solving skills and the ability to troubleshoot hardware issues effectively.
• Strong communication skills to interact with non-technical stakeholders effectively.
• Ability to work independently and manage multiple tasks simultaneously under pressure.
• Commitment to continuing education and staying updated with IT developments and technologies.