Junior Accountant - Group Revenue And Customer Services

Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as a Junior Accountant on the Group Revenue and Customer Services team, and play a key role in driving financial strategy and decision-making for a global business. Experience a fast-paced, multicultural environment where your financial expertise will be central to shaping the future of aviation while making a meaningful impact on a global stage.

As a Junior Accountant on the Group Revenue and Customer Services team, this role will be responsible to generate financial entries and invoices, resolve proration, tax and revenue accounting processing exceptions, process incentive/ORC, refund payments, reconcile control and clear nominals , audit documents , identify discrepancies, raise under collections, updation of Masters (General/Nominals) in Accounting System to facilitate seamless processing , accurate and timely accounting/reporting. This role will also be required to respond to disputes in a timely manner and perform customer account reconciliation and escalate settlement delays.

In this role, you will;

• Generic
• To process revenue accounting transactions, clear exceptions, raise invoices, trigger accounting, conduct reconciliation, fare/refund audits, master updates, reviews and other processing functions as per approved ISO Standards and Procedures.
• To identify and evaluate discrepancies, resolve queries with the respective internal or external stakeholders and preclude inconsistent results accompanied by maintenance of detective and prevention controls. Improve customer experience through high-quality deliverables, effective issue resolution and structured communication.
• To assist the Supervisor or Officer in pre/post-closing accounting functions and ad-hoc assignments.
• Support internal and external customers by providing required information and answering queries.
  
  

• Specific to Group Revenue & Customer Services (dnata and EK Outstations)
• Customer Services
• Receipt daily collections in GR&CS cash counters at airport and non-airport locations into respective GL ledger, airline accounts or other debtor accounts. Update the business and operational systems with information such as debtor’s receipts and exchange rates as required. Be flexible to work in any of GR&CS locations with different shift patterns.
• Tally cash collected and bank the same after verifying with the sales report on a daily basis. Escalate discrepancies such as cash shortages immediately to the relevant supervisor/ manager of the unit to investigate further, provide the GR&CS supervisor with full details if the discrepancy cannot be resolved.
• Update the financial system with complete and accurate details to enable generation of receipt, invoices, payment voucher, and other financial documents and entries on time.
• Check documentation to identify deviations from set accounting procedures and practices on payments, receipts, accruals, prepayments and recoverable, reporting results to immediate supervisor for appropriate action.
• Generate and dispatch financial documents and check that financial entries created in the accounting system are backed by adequate supporting documents.
• Maintain manual or system based records of process requests, enquiries, complaints, claims, payment vouchers and reconciliation statements and identify queries relating to discrepancies which need to be escalated to the immediate supervisor, providing information and support to enable the query to be resolved as soon as possible.
• Respond to queries raised on a daily basis from staff, other finance sections or external clients (e.g. debtors, airlines) as appropriate, investigating queries where necessary to ensure a prompt and accurate response.
• Perform basic level of reconciliation based on predefined parameters for various clearing accounts, debtor, creditor, petty cash, reimbursement, deduction and accrual accounts so that all transactions are appropriately and accurately booked in the correct accounts.
• Revenue Invoicing Services
• Revenue protection process – verify the billings raised as compared to the contracts and highlight/resolve discrepancies by collaborating with business lines.
• Ensure that all interface process are actioned in a timely manner and liaise with relevant IT/Business stakeholders to resolve repetitive and increased rejections. Ensure that errors are processed in a timely manner in Kelyah & ERP (OF) and all Integrity checks are completed before Accounts Reveivables (AR) closing. Perform AR fortnightly & monthly closing activity by completing all the relevant tasks on time and coordinate with the respective team for inward/outward flow of information.
• As part of Daily Sales Reports (DSR) checks for dnata Travel locations, review the documents and supports and record/log discrepancies to ensure onwards receipt of documents for further dispatch to customers and rectification of incorrect billing raised.
• Billing process – raise financial documents as per the procedure and ensure accuracy and completeness of the process. This includes Super incentives, over riding commission and other accruals and provision entries along with onward despatch of applicable documents to respective stakeholders.
• Thoroughly reconcile all balance sheet accounts, proactively identify and highlight /escalate any anomalies to the business, and promptly follow up and resolve any discrepancies found.
• Ensure that opportunities for process improvements, system enhancements or development in various accounting and operational revenue systems are highlighted to Team Leader, in order to improve the revenue accounting process, enhance the system controls to reduce the risk of revenue leakage or minimise manual.
• Accounts Receivable Services
• Monitor Daily Sales Outstanding (DSO) and assist achieving allocated monthly collection targets on specific groups of customers as per business requirements to ensure these are maintained at an acceptable level. Escalate any areas where disputes or queries may be identified to management with recommendations for corrective action.
• Manage receipting functions and take responsibility for associated receivable processes of receipting, allocations, discrepancy management and GL nominal reconciliation of cash clearing nominals are completed on time by self and team.
• Continuously develop and manage relationships across Group business lines and with external customers and clients both personally and through the team. Review process improvement and initiate developments for better control of receivable.
• Initiate and participate in process improvements across GR & CS targeting efficiency and time savings by coordinating with IT and stakeholders. Be proficient in system and end to end processes to plan and devise most cost-effective solutions for implementation.
• Provide business support and department’s strategic/operational initiatives through providing MIS reports, KPIs and key information for monthly and quarterly review reports on time and by optimising use of available technology.
  

Qualification

To be considered for this role, you must meet the below requirements;

• 10 yrs schooling or equivalent Finance background preferred
• Working knowledge of office automation software like Word, Excel and Power point.
• Good analytical and investigative skills
• Ability to multitask
• Specific to Fare Revenue Protection, Passenger Flown, Refund and Revenue Master Management
• Knowledge of fares, ticketing (preferably with IATA qualification.
• Working knowledge of advanced fares and Global Distribution Systems (GDS) would be an added advantage
  

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.

Discover what it’s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: www.emirates.com/careers.

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