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IT Support Specialist

Talentmate

United Arab Emirates

16th April 2026

2604-27623-1

Job Description

Job Responsibilities The IT Support Specialist is responsible for supporting and maintaining Gregory Construction’s internal information technology infrastructure. This role is hands-on and provides day-to-day operational support across all levels of the organization. Responsibilities include administration of networking systems, servers (on-premises and cloud), end-user devices, system access, security controls, software licensing, and internal IT support. The IT Support Specialist works closely with the IT Solutions Manager to maintain reliable, secure, and efficient technology systems while ensuring documented procedures and compliance standards are followed
Job Functions

Summary Of Essential Duties And Responsibilities

Provide operational support for companywide IT systems and infrastructure
Maintain professional conduct and effective communication with all users
Manage multiple priorities in a fast-paced environment
Work independently while escalating issues as appropriate
Promote Gregory Construction’s core values of Safety, Integrity, Communication, Excellence, and Determination
Essential Duties and Responsibilities (Other duties may be assigned)
Maintain and support all network infrastructure including on-premises and cloud servers, firewalls, VPNs, switches, and endpoints
Configure, deploy, image, and decommission end-user devices including laptops, desktops, tablets, and mobile phones
Monitor system health, performance, and availability and respond to alerts or reported issues
Configure and maintain firewall, antivirus, anti-malware, and endpoint protection systems
Perform patch management, vulnerability remediation, and system hardening tasks
Troubleshoot hardware, software, user profile, printer, and shared resource issues
Evaluate, plan, and assist with network maintenance, upgrades, backups, and disaster recovery activities
Collect and analyze system performance data to identify improvements
Provision and manage user accounts and access for new hires, role changes, and terminations
Train users on proper use of hardware, software, and company IT systems
Document IT procedures, standards, and policies in support of formal documentation and NIST compliance
Maintain IT inventory including hardware, software, licenses, and related supplies
Provide high-quality customer service and take ownership of assigned user issues through resolution
Assist with additional IT-related tasks and projects as assigned
Competencies To perform the job successfully, an individual should demonstrate the following competencies: A. Core Values: Demonstrates Gregory Construction’s values of Safety, Integrity, Communication, Excellence, and Determination
Customer Service: Responds promptly to user needs and maintains professionalism
Organization & Planning: Effectively prioritizes workload and manages time
Adaptability: Responds positively to changing priorities and urgent issues
Problem Solving: Identifies issues, analyzes information, and implements effective solutions
Communication: Communicates clearly with technical and non-technical users
Education and Experience
Associate’ degree in Computer Science or related field required
CompTIA A+ / CompTIA Network+ Certifications
Two (2) years of IT support or customer support experience preferred
Experience with networking, Windows environments, and virtualization platforms required
Experience supporting mobile devices, endpoints, and company phone systems
Strong written and verbal communication skills
Ability to work under pressure, maintain confidentiality, and manage competing priorities

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	United Arab Emirates	City:	Dubai
Company Website:	http://www.gregoryconstruction.com	Job Function:	Information Technology (IT)
Company Industry/ Sector:	Internet Publishing

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