IT Support Specialist 22D25

As an IT Support Specialist, you will be an essential part of our technical team, tasked with maintaining our company's computer systems, providing technical support, and ensuring the smooth operation of IT-related functions. You will be the go-to resource for resolving IT problems, setting up system functions, and managing the hardware and software needs of the company. Your role involves not only reactive support but also proactive initiatives to prevent potential IT issues. This position offers a dynamic work environment where you will collaborate with various departments to optimize our IT infrastructure, enhance operational efficiency, and deliver outstanding customer support. Attention to detail, a solid technical foundation, and excellent interpersonal skills are crucial for success in this role, as you help to bridge the gap between our technology and the teams who rely on it.

Responsibilities

• Provide technical assistance and support for incoming issues related to computer systems and software.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Deliver exceptional customer service standards and foster teamwork to achieve customer satisfaction.
• Install, modify, and repair computer hardware, software, and peripherals as required.
• Assist in the prioritization and management of service request logs effectively and efficiently.
• Develop and maintain up-to-date documentation for hardware and software systems.
• Conduct IT orientation programs and software training sessions for company staff.
• Monitor network performance to determine whether adjustments are needed and to troubleshoot issues proactively.
• Collaborate with IT team members on cybersecurity protocols and initiatives to ensure data protection.
• Create and respond to service tickets in a timely manner, adhering to department standards.
• Assist in the annual review and assessment of software systems and licenses.
• Provide emergency support after hours and on weekends as needed to resolve technical issues.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• At least two years of experience in a technical support or customer service role.
• Strong knowledge of network infrastructure and software systems.
• Excellent troubleshooting skills and the ability to diagnose technical issues effectively.
• Proficiency in Windows, Mac OS, and Linux operating systems.
• Ability to manage multiple tasks simultaneously while paying attention to detail.
• Excellent verbal and written communication skills with a customer-focused attitude.