IT Support Officer 12F25

We are seeking a skilled and customer-focused IT Support Officer to join our dynamic team. The IT Support Officer will play a crucial role in ensuring the smooth operation of our company's IT systems and infrastructure. This position involves providing first-line support, troubleshooting hardware and software issues, and ensuring the highest levels of customer satisfaction. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a dedication to delivering high-quality technical support. If you have a strong passion for technology and a desire to help others, we encourage you to apply for this exciting opportunity to be a key player in our IT department.

Responsibilities

• Provide first-line technical support to end-users for hardware and software issues.
• Diagnose, troubleshoot, and resolve technical issues promptly and accurately.
• Install, configure, and maintain computer systems, mobile devices, and network peripherals.
• Document support requests and resolutions using the company's ticketing system.
• Collaborate with other IT team members to enhance service delivery and system performance.
• Educate users on best practices for maintaining their systems and software securely.
• Conduct regular system maintenance to ensure optimum performance and security.
• Assist in the setup and deployment of new hardware and software installations.
• Perform software updates and patches to maintain system integrity and efficiency.
• Manage user accounts, including password resets and permission changes in accordance with policies.
• Participate in IT projects and contribute to continuous process improvement initiatives.
• Maintain inventory of all IT assets and ensure proper record-keeping for future reference.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in a technical support or similar IT role preferred.
• Strong knowledge of computer hardware, software, and network troubleshooting techniques.
• Excellent verbal and written communication skills for effective customer service.
• Ability to work independently and within a team in a fast-paced environment.
• Demonstrated problem-solving skills with a technical aptitude and attention to detail.
• Familiarity with operating systems such as Windows, macOS, and Linux is advantageous.
• Experience with IT helpdesk software and remote support tools preferred.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.