IT Support Engineer Service Desk Specialist

Who are we?

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Heres what our recruitment process looks like:

Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidates shoes to ensure they have the best possible experience.

We look forward to meeting you!

Job Description

We are looking for a proactive and service-driven IT Support Engineer / Service Desk Specialist to deliver first and second-line technical assistance to employees. This role focuses on maintaining end-user IT environments, resolving hardware, software, and connectivity issues, and ensuring seamless collaboration with the Infrastructure team.

Core Responsibilities

• Deliver first and second-level technical support through phone, email, and on-site assistance.
• Configure, maintain, and troubleshoot desktops, laptops, printers, mobile devices, and related peripherals.
• Install, update, and support Microsoft Windows 11, Microsoft 365, Outlook, Teams, and collaboration platforms.
• Diagnose and resolve hardware, software, Wi-Fi, and network connectivity problems.
• Log, track, and document all incidents, solutions, and user interactions in the ticketing system.
• Escalate complex or critical issues to senior support teams and ensure proper follow-up until closure.
• Support the IT onboarding process for new employees, including equipment setup and user guidance.
• Coordinate with local vendors and service providers for repairs, replacements, and IT-related services.
• Assist in the monitoring and physical maintenance of network infrastructure (switches, routers, storage, and related systems) under the guidance of the Global Infrastructure team.
• Ensure adherence to internal IT policies, security protocols, and data protection standards.
• Maintain regular communication with technical teams and management based in the Amsterdam office.
  
  
  

Required Qualifications & Skills

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline (preferred).
• 3–5 years of professional experience in IT support, service desk, or end-user support roles.
• Strong working knowledge of Windows 11 and Microsoft 365 applications.
• Practical experience with end-user hardware, mobile devices, and IT peripherals.
• Familiarity with Active Directory and IT service management tools (e.g., ServiceNow, ManageEngine, or similar).
• Foundational understanding of networking principles (TCP/IP, DNS, DHCP, VPN).
• Excellent analytical, communication, and customer service skills.
• Microsoft certifications (MCSA, MD-100, MD-101) are considered an advantage.
• Professional proficiency in written and spoken English.
  
  
  

Personal Attributes

• Service-oriented mindset with a professional and positive approach.
• Strong ownership mentality and commitment to seeing issues through to resolution.
• Ability to work autonomously as well as collaboratively in a team environment.
• Flexibility to support extended hours or on-call duties when required.
  
  
  

You enjoy taking on challenges every day, and you are skilled at working independently and collaborating with your colleagues to bring added value to your projects. Thanks to a management approach and a personalized HR policy, you will be accompanied in the construction of your career within the company. Your interpersonal skills will be important assets for success in the function and to evolve within our group.

Amaris Consulting is committed to promoting diversity within its workforce and creating an inclusive work environment. We consider applications from all qualified individuals, regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or any other characteristic.

Special attention will be given to candidates with disabilities.

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