IT Support Engineer (225-706)

An IT Support Engineer plays a crucial role in maintaining an organization's technology infrastructure, ensuring that all systems run smoothly and efficiently. This position involves providing technical support and resolving issues related to hardware, software, and networking. As an IT Support Engineer, you will interact with end-users to understand their problems and provide timely solutions. Your ability to troubleshoot, your knowledge of IT systems, and your skill in communication will help keep technology-driven operations running without interruption. An ideal candidate is someone who is passionate about customer service and possesses a deep understanding of various technologies and systems, capable of working under minimal supervision. In today’s digital age, where downtime can significantly impact business productivity, your role as an IT Support Engineer is critical to success.

Responsibilities

• Provide technical support for hardware and software issues across the organization.
• Install, configure, and maintain workstations, servers, and network equipment efficiently.
• Respond to technical support tickets and resolve issues in a timely manner.
• Conduct regular system upgrades, updates, and patch management activities.
• Maintain detailed documentation of technical issues and solutions provided.
• Collaborate with other IT professionals to enhance system performance and reliability.
• Train and assist end-users on utilizing IT systems and applications effectively.
• Monitor system performance and troubleshoot issues to ensure optimal performance.
• Ensure data backup strategies are implemented and verified regularly for integrity.
• Analyze system usage and provide recommendations for improvements and upgrades.
• Pursue continuous improvement opportunities to enhance IT support processes.
• Follow and enforce IT security policies and practices to protect organizational assets.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Proven work experience in IT support or a similar technical role.
• Solid understanding of computer systems, networking, and software applications.
• Strong problem-solving skills and the ability to troubleshoot complex issues.
• Excellent communication skills to liaise with non-technical stakeholders effectively.
• Experience with Windows, macOS, and Linux operating systems and their nuances.
• Ability to manage multiple tasks and prioritize work based on organizational needs.