IT Support Engineer 13D25

The IT Support Engineer is a pivotal role within our organization, responsible for providing technical assistance and support to end-users, diagnosing and resolving complex technical issues, and maintaining the company's IT infrastructure. The ideal candidate will possess strong analytical and problem-solving skills along with a patient and helpful demeanor when dealing with users at all levels of an organization. This role requires a good understanding of computer networks, hardware, software, and cloud services, as well as excellent communication skills to interact effectively with both technical and non-technical users. The IT Support Engineer will be part of a dynamic team dedicated to ensuring all IT systems run efficiently and without interruption. This position provides the opportunity for continuous learning and development in a fast-paced environment, and it’s perfect for someone who thrives on challenges and enjoys solving technical puzzles.

Responsibilities

• Provide technical support and assistance to end-users in a timely manner.
• Diagnose and troubleshoot hardware, software, and network issues for clients.
• Install, configure, and maintain computer systems and peripherals effectively.
• Manage and maintain user accounts, permissions, and access rights in environments.
• Collaborate with other IT staff to implement innovative technology solutions.
• Create and maintain comprehensive documentation for support procedures and issues.
• Assist in the analysis and evaluation of new IT hardware and software products.
• Monitor system performance and ensure the continuous availability of services.
• Coordinate with external vendors for repair, maintenance, and technical support.
• Support the development and implementation of new IT projects and initiatives.
• Conduct training sessions for users on new systems and software as needed.
• Ensure security, safety, and integrity of network infrastructure and data.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of three years experience in an IT support or similar technical role.
• Strong knowledge of computer networks, hardware, operating systems, and software.
• Excellent problem-solving skills with a focus on delivering user satisfaction.
• Proficiency in remote support tools and technologies for troubleshooting issues.
• Strong communication skills, both verbal and written, for user training.
• Ability to work independently and manage multiple tasks simultaneously.