IT Specialist MEA - UAE National

Job Title: IT Support Engineer (Fresher)

Location: Dubai

Job Type: Full-time

Experience: Fresher / Entry-level

Job Description

We are seeking a highly motivated and enthusiastic IT Support Fresher to join our dedicated IT team. This entry-level position is perfect for individuals eager to kickstart their career in information technology and gain hands-on experience in a fast-paced environment. The successful candidate will be responsible for providing first-level technical support to our employees, ensuring smooth operation of IT systems, and contributing to a positive user experience.

Key Responsibilities

• Provide first-level technical support to end-users by diagnosing and resolving hardware, software, and network connectivity issues.
• Assist with the setup, configuration, and troubleshooting of computers, peripherals, and mobile devices.
• Install, configure, and update software applications, including Microsoft Office Suite, operating systems (primarily Windows).
• Maintain documentation of common issues, solutions, and support activities.
• Collaborate with senior IT staff to escalate and resolve complex issues.
• Participate in IT asset management and inventory tracking.
• Contribute to maintaining a clean and organized IT workspace.
• Learn and adapt to new technologies and IT best practices
• Deliver excellent customer service by communicating effectively and resolving user issues promptly.
  
  

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Proficiency with Windows operating systems and Microsoft Office Suite.
• Basic understanding of networking concepts such as IP addressing and DHCP.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills, both verbal and written.
• Ability to work independently and in a team environment.
• Willingness to learn and adapt in a fast-paced technical environment.
  
  

• Prior internship or project experience in an IT-related role.
• Basic knowledge of IT ticketing systems
• Certifications such as CompTIA A+, ITIL Foundation, or similar.
  
  

• Opportunity to gain hands-on experience in a real-world IT environment.
• Mentorship and guidance from experienced IT professionals.
• Exposure to a wide range of IT technologies and systems.
• A supportive and collaborative work culture.
• Opportunities for professional development and career growth.