IT Specialist 09F25

An IT Specialist is crucial to the seamless operation of an organization's technology infrastructure. As an IT Specialist, you will be responsible for ensuring the smooth functioning of computer systems, networks, and applications. You will troubleshoot hardware and software issues, perform system updates, and implement security measures to protect the organization's data. Your role will be key to enabling employees to perform their tasks efficiently by resolving IT issues promptly and providing technical support when needed. A strong understanding of information technology principles and the ability to adapt to new technological advancements is essential for success in this role.

Responsibilities

• Diagnose and resolve technical hardware and software issues promptly and efficiently.
• Install and configure computer systems, networks, and applications to meet user requirements.
• Maintain and manage both physical and cloud-based servers, ensuring top performance.
• Conduct regular system audits to identify potential vulnerabilities and security risks.
• Provide technical support and training to staff on IT equipment and software platforms.
• Collaborate with third-party vendors for system upgrades and technology solutions.
• Monitor system performance and manage network infrastructure for optimal operation.
• Implement and maintain data backup and disaster recovery strategies to safeguard information.
• Develop documentation and standard operating procedures for IT processes and resolutions.
• Participate in the design and deployment of scalable and secure IT solutions.
• Stay updated with emerging technology trends to enhance IT department capabilities.
• Coordinate with other departments to align IT resources to business needs effectively.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience as an IT Specialist or similar technical support role.
• Strong knowledge of both Windows and MacOS operating systems and applications.
• Experience with network management and understanding of software systems operations.
• Ability to troubleshoot and resolve complex technical issues efficiently.
• Excellent communication skills for liaising with non-technical staff and vendors.
• Detail-oriented with strong organizational skills to manage multiple tasks simultaneously.