IT Process And Knowledge Manager

Job Purpose

At Emirates we believe in connecting the world to and through our global hub in Dubai and in constantly innovating to ensure our customers Fly Better. Join us in Cosmopolitan Dubai as an IT Process Knowledge Manager and make your mark on the aviation world!

We at Emirates Group IT are dedicated to staying ahead of the curve by embracing the latest technologies and strategies to streamline integration processes and enhance infrastructure efficiency. The IT Process Knowledge Manager will drive process excellence across Emirates Group IT by aligning and overseeing IT process workflows, to ensure consistency, compliance and efficiency across operations, whilst enabling IT knowledge sharing across the team. This role is part of the Governance and Planning Function in Group IT, reporting into Senior Manager IT Planning and Improvements, which oversees IT strategy and business planning and improvements, manpower planning, knowledge and change management and integrates Tooling Metrics to align teams and enhance performance analytics.

In This Role You Will

• Standardise and document IT operational processes to ensure clarity compliance and efficiency whilst aligning to strategic goals
• Manage and lead process improvement initiatives in collaboration with key stakeholders across IT, to optimise process and improve operational efficiency
• Develop and manage operational governance frameworks and KPIs to ensure strategic alignment compliance with internal standards and continuous process improvement
• Lead the strategy implementation and enhancement of knowledge management practices and platforms, ensuring effective knowledge capture retention, dissemination and adoption across the organisation
• Build strong stakeholder relationships and foster team capability through mentoring and coaching in governance continuous improvement, knowledge management and change management
  
  

Qualification

To be considered for the role you must meet the below requirements:

• Degree or Honours (12+3 or equivalent) in Information Technology, Business Management, Other related fields
• Professional certifications in recognised process improvement and knowledge management frameworks i.e. Lean Six Sigma CCMI APQC ITIL COBIT or equivalent are strongly preferred
• Postgraduate qualifications i.e. MBA preferred
• 8 yrs overall experience
• Experience in process management knowledge management and operational governance in complex multicultural cross-functional environments
• Demonstrable success in leading and implementing process improvement and knowledge management initiatives
• Experience applying structured process improvement and knowledge management frameworks
• Expert Knowledge of Lean Six Sigma methodologies process documentation standards governance frameworks and project management
• Advanced expertise in knowledge management methodologies practices and platforms
• Strong analytical and critical thinking skills and problem solving abilities
• Exceptional communication and stakeholder management skills
• Result driven, resilient and adaptable leader with exceptional communication coaching mentoring and change management capabilities
• Demonstrated leadership in team development, motivation and professional growth
• Preferred experience in collaborating closely with Change Management programmes or initiatives
• Understanding of key business concepts and dependencies ideally including familiarity with business intelligence, analytics and related technologies
  
  

Salary & benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers

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