IT Operations Service Specialist

Job description:

Smarter, Better, Now.

ADB SAFEGATE’s functional teams are integral to powering innovation and ensuring operational excellence across the organization.   

The Opportunity

The Service Specialist – IT Operations is responsible for ensuring the smooth and efficient functioning of IT systems and services within the organization. This role focuses on providing high-quality technical support, maintaining system uptime, and ensuring the resolution of IT-related issues to enhance user experience and business continuity. The Service Specialist will also assist with system monitoring, process improvements, and collaboration with cross-functional teams to support the organization’s IT operations.

You will make an impact by….

• Technical Support:
  • Provide first-line support for IT-related issues, including hardware, software, network, and system troubleshooting.
  • Respond to and resolve incidents and service requests in a timely and efficient manner.
  • Act as a point of escalation for more complex technical issues, collaborating with senior IT teams when necessary
• System Monitoring and Maintenance:
  • Monitor IT systems and applications to ensure performance and availability.
  • Perform routine maintenance tasks, including updates, patches, and backups, to maintain system integrity.
  • Identify and address potential system vulnerabilities and inefficiencies.
• Service Management:
  • Utilize IT service management tools to log, track, and document incidents, service requests, and resolutions.
  • Ensure adherence to service level agreements (SLAs) and organizational standards.
  • Contribute to the development and maintenance of IT support documentation and knowledge bases.
• Process Improvement:
  • Analyze recurring issues and recommend process improvements to enhance IT service delivery.
  • Collaborate with IT operations teams to implement automation and streamline workflows.
• Collaboration and User Training:
  • Work closely with cross-functional teams to understand their IT needs and provide solutions.
  • Deliver training and guidance to users on IT tools, systems, and best practices.
• Project Support:
  • Participate in IT projects, including system upgrades, migrations, and new technology implementations.
  • Provide technical expertise and support during project rollouts.

The talent we want to inspire has...

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Proven experience in IT support or IT operations roles.
• Familiarity with IT service management tools and processes (e.g., ITIL framework)
• Hands-on experience with troubleshooting hardware, software, and network issues.
• Proficiency with operating systems (Windows, Linux, macOS) and common office applications.
• Knowledge of network protocols, cloud services, and virtualization technologies.
• Basic understanding of cybersecurity principles and practices.
• Fluency in English required. 
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong customer service orientation and interpersonal skills.
• Certification in MS 365 is a plus. 

Whats on offer

• A dynamic and challenging environment that encourages growth and learning.
• Opportunities to shape the future of our industry and make a significant impact on our companys business,
• A collaborative culture that values innovation, integrity, and inclusivity.
• Competitive compensation packages, including health benefits etc.

If you want to join a global business and enjoy being a team player whos driven and passionate, then this is your opportunity to come on board by applying!

What to learn more about working at ADB SAFEGATE then check out our Careers website https://adbsafegate.com/about/career/