IT Operations Manager

The IT Operations Manager plays a crucial role in overseeing the organization's information technology operations, ensuring that IT systems run efficiently and meet business requirements. This leader will be accountable for managing the daily operations of IT services, guaranteeing systems' reliability, security, and resilience. The ideal candidate is a technical expert with strong leadership skills, able to manage a team of IT professionals while maintaining a clear focus on strategic business goals. The IT Operations Manager must have a proactive approach to problem-solving and continuous improvement, ensuring that the IT infrastructure supports operational integrity and growth. An adept communicator, the IT Operations Manager will collaborate with other departments to align IT operations with the organization’s objectives, address concerns, and implement emerging technologies to enhance performance and scalability.

Responsibilities

• Oversee daily IT operations, ensuring efficiency and compliance with all established protocols.
• Develop and implement IT operational policies and best practices to optimize performance.
• Manage a team of IT professionals, fostering growth and development through coaching.
• Coordinate IT support, troubleshooting complex technical issues, and ensuring timely resolution.
• Ensure systems are secure and data integrity is maintained through regular audits.
• Plan, implement, and manage IT infrastructure and configuration to meet business objectives.
• Monitor KPIs and IT budget and ensure financial goals are aligned with business priorities.
• Collaborate with vendors and suppliers to source optimal technology solutions and services.
• Stay current with emerging technology trends to drive continual process improvement.
• Lead projects focused on the enhancement and growth of the IT systems.
• Develop disaster recovery and business continuity plans to minimize downtime.
• Maintain compliance with industry standards, policies, and regulations, ensuring adherence.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of IT operations management experience or similar role.
• Proven leadership experience involving team management and project direction.
• Strong understanding of IT systems, networks, and emerging technologies.
• Excellent problem-solving skills with a proactive approach to resolving issues.
• Outstanding communication and interpersonal skills for effective collaboration.
• Ability to develop and manage IT budgets and allocate resources strategically.
• Experience in maintaining compliance with security and regulatory standards.
• Project management certification will be advantageous for this role.
• Ability to adapt to changing priorities and manage multiple projects simultaneously.