IT Manager

The IT Manager will be responsible for ensuring the smooth operation of Oasis environment, including people onboarding/offboarding, hardware and software management including purchasing and access, cybersecurity coordination and general IT infrastructure. This role is critical in supporting both day-to-day office functionality and long-term security, scalability, and efficiency of our systems.

Key Value Elements

Onboarding & Offboarding

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  Purchase, set up and maintain laptops, peripherals, accounts, and system access for new hires.

  
  


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  Ensure smooth offboarding with secure deactivation of accounts and recovery of equipment.

  
  


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  Maintain IT onboarding guides and support materials.

  
  

Hardware & Software Management

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  Oversee procurement, setup, and maintenance of all hardware and office equipment.

  
  


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  Administer and track software licenses, renewals, and compliance.

  
  


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  Ensure effective asset management (inventory, maintenance schedules, upgrades).

  
  

Cybersecurity & Compliance

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  Collaborate with departments to maintain robust cybersecurity practices.

  
  


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  Monitor and manage access controls, MFA, VPNs, and firewalls.

  
  


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  Support data protection compliance in line with local and international regulations.

  
  


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  Coordinate regular IT security training for staff.

  
  

IT Operations & Support

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  Act as primary point of contact for all IT-related issues.

  
  


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  Monitor system performance and troubleshoot issues proactively.

  
  


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  Manage email systems, cloud storage, productivity suites, and communication tools.

  
  


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  Maintain business continuity protocols (backups, disaster recovery).

  
  

Cross-Functional Collaboration

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  Partner with Operations and People teams to align IT processes with business growth.

  
  


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  Support Finance/HR on IT aspects of payroll, benefits platforms, and secure employee data management.

  
  


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  Liaise with external vendors for IT services, subscriptions, and equipment procurement.

  
  

Experience & Background Required

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  Proven experience as IT manager,or similar role in a fast-paced environment.

  
  


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  Strong knowledge of IT systems, cloud platforms (e.g., Google Workspace, Microsoft 365), and cybersecurity best practices.

  
  


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  Hands-on experience with hardware provisioning and troubleshooting.

  
  


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  Understanding of compliance requirements (GDPR, ISO, SOC2, or regional equivalents).

  
  


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  Experience supporting distributed or remote-first teams is a plus.

  
  


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  Strong communication skills to liaise across teams and departments, internally and externally

  
  


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  Ability to balance long-term infrastructure planning with immediate problem-solving.